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Client Services Representative

Company: Capital Group
Location: Norfolk
Posted on: April 18, 2019

Job Description:

At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But its more than that. Its smart and highly driven people united in purpose to serve our investors and one another.Bring your energy and unique perspective to Capital and youll have the opportunity to grow with us professionally, personally, and financially. Youll be part of a team that genuinely cares about helping you succeed. Youll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, youll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous.With no direct sales isinvolved, you will have the opportunity to learn and educate others about the mutual fund industry and be an ambassador for a global brand and industry leader. You will be part of a team that genuinely cares about helping you succeed.You will receive 12 weeks of classroom training, as well as 8 weeks of reinforcement taking live calls and shadowing senior associates.Responsibilities:Receiveinbound calls from shareholders and financial advisors across the countryHelpcallers manage their mutual fund accounts by completing on-line account transactions, such as investments, redemptions, and account maintenanceEducatecallers on American Funds services and broader industry policiesResearchand resolvecustomer inquiries in a timely mannerProvidetelephone support to website usersProvideour internal and external customers with a positive service experienceQualifications:Bachelor's degreeOR 1+ years' work experience in Customer ServiceInterest in learning about financial services and technology (no prior industry experience is necessary)Ability to navigate through various systemsAbility to adapt and apply considerable amounts of information, as regulations change frequentlyFlexibility to work additional hours as needed, as business volumes are highly cyclicalRelocation for Out-of-State Candidates:Deciding to relocate is significant in terms of cost and impact toyou and your familyIf you are selected for this role, you will be assigned a Personal Move Consultant who will provide you with helpful tools and resources to guide your relocationWe also offer an allowance to help you make the transition ask us for details!Additional Benefits:Competitive base salary, bonuses, and overtime eligibilityAnnual performance evaluations with opportunity for merit increasesMedical, dental, and vision insurance, effective your first day of employmentCompany Overview:Founded in 1931, Capital Group is one of the worlds largest and most trusted investment management companies and home to the American Funds. We manage more than US$1.7trillion in assets, and our 7,500 associates make our clients their first priority every day. When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement. Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers.We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

Keywords: Capital Group, Norfolk , Client Services Representative, Sales , Norfolk, Virginia

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