NorfolkRecruiter
the smart solution for Norfolk jobs

Sales & Customer Service Representative

Company: Working Solutions
Location: Norfolk
Posted on: April 16, 2019

Job Description:

Location: Norfolk, VACategory: Customer Service/SupportOverview

This is a remote, independent contractor role that provides personalized customer service through phone, email and/or live chat support. Identifies and resolves problems, as well as provides a consultative sales approach regarding various options to guide callers to the right solutions for their individual needs. Works in a fast-paced, work-at-home, customer-service environment.

Responsibilities

  • Practicing excellent verbal and written communication skills.
  • Providing top-notch customer service skills while guiding callers to the right solutions for their specific needs.
  • Having a positive attitude; being flexible and adaptable to change.
  • Researching, navigating and independently locating answers from webpages and resources in a variety of situations.
  • Communicating effectively, based on a customer's mindset.
  • Exercising strong, multitasking skills while navigating through multiple websites and making themselves available for incoming calls.
  • Demonstrating a sincere desire to assist customers and put their needs first.

    Qualifications

    Education and Experience:
    • At least 1 to 2 years of experience in a high-volume, customer-service role (i.e. call center, retail or similar environment).
    • Having achieved a satisfactory level of technical skill or knowledge. Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install and uninstall applications. Ability to download products and applications using various browsers.

      Competencies:
      • Technical Skills: Proficient data-entry skills. Ability to achieve a "meets expectations" rating or higher on scorecard.
        • Problem-solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues.
          • Organizational Skills: Ability to organize people or tasks, adjust to priorities and learn systems- within time constraints, and with available resources. Must be detail-oriented.
            • Multi-tasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume.
              • Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.
                • Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes. Commitment to produce outcomes without direction and capable of finding necessary resources.
                  • Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position.
                    • Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required.
                      • Computer Literacy: Ability to function in a multisystem Microsoft environment-using Word, Outlook, intranet, the internet and software applications.
                        • Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate
                          • Commitment to Task: Ability to conform to established policies and procedures. Exhibit high motivation.
                            • Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks.

                              Independent contractors on this program will need to successfully pass a background check to work. This check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check.

                              We are currently not accepting independent contractors residing in California, New York, Pennsylvania or Washington.

                              Contractual Relationship

                              The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Keywords: Working Solutions, Norfolk , Sales & Customer Service Representative, Sales , Norfolk, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Preset Appointments! Financial Sales! Big Bucks!
Description: We do NOT merely save small business owners money on their merchant credit card processing fees.
Company: Colorado Protection, LLC - zipCCfees
Location: Virginia Beach
Posted on: 04/21/2019

Real Estate Agent - License Needed
Description: Finding the right real estate brokerage to build your career is one of the most important decisions you will make. It is imperative you align yourself with a company that can provide you the best opportunity (more...)
Company: Keller Williams Realty
Location: Newport News
Posted on: 04/22/2019

Inbound Customer Service Agent
Description: We are looking for energetic, friendly, articulate, self-directed customer care advocates. You will answer customers product questions, promote customer retention, and do exchanges
Company: Mommy Jobs Online
Location: Chesapeake
Posted on: 04/22/2019


Life Insurance Agent - Work as much as you want, 3x daily commission p
Description: Life Insurance Agent - Work as much as you want, 3x daily commission p Join ASSURANCE, and access our leading edge insurance selling platform as an independent, licensed agent. Ours is the first and only (more...)
Company: Assurance Wireless
Location: Richmond
Posted on: 04/22/2019

Sales Representative
Description: Company OverviewHeadquartered in Fort Lauderdale, FL, The Results Companies is a privately held company which is majority owned by One Equity Partners, a Private Equity Firm, and Results' management. (more...)
Company: The Results Companies
Location: Richmond
Posted on: 04/22/2019

Independent Sales Agent
Description: Are you seeking a new position Feeling 'advancement stuck' br br Is financial growth a goal How about personal satisfaction br br Work life balance You'll find all that and more at Symmetry (more...)
Company: Symmetry Financial Group
Location: Richmond
Posted on: 04/22/2019

Customer Service Representative
Description: Company OverviewHeadquartered in Fort Lauderdale, FL, The Results Companies is a privately held company which is majority owned by One Equity Partners, a Private Equity Firm, and Results' management. (more...)
Company: The Results Companies
Location: Richmond
Posted on: 04/22/2019

Real Estate Agent - Licensed Only
Description: Real Estate Agent - Licensed Only You may have seen our signs or heard good things about how we do business, but here is what you really need to know about Keller Williams Realty. We are 100 dedicated (more...)
Company: Keller Williams Realty
Location: Virginia Beach
Posted on: 04/21/2019

Real Estate Agent - Licensing Required
Description: Finding the right real estate brokerage to build your career is one of the most important decisions you will make. It is imperative you align yourself with a company that can provide you the best opportunity (more...)
Company: Keller Williams Realty
Location: Chesapeake
Posted on: 04/22/2019

Customer Service Representative
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home . See the world from the comfort of your home office Meaningful interactions with individuals who appreciate your (more...)
Company: Mommy Jobs Online
Location: Virginia Beach
Posted on: 04/22/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Norfolk RSS job feeds