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Specialized Sales Co-worker - Media and Storage (20 - 34 hours per week)

Company: Ikea
Location: Norfolk
Posted on: December 8, 2018

Job Description:





  • Candidate profile (title)

    WHY WE WILL LOVE YOU



  • Candidate Profile (text)

    --- 1 year sales or customer service experience

    --- High School Diploma or equivalent

    --- Passion for home furnishings.

    --- Problems solving skills.

    --- Strong understanding of what excellent customer service looks like.

    --- Good attention to detail

    --- Ability to prioritize and organize.



  • Key responsibilities (title)

    WHAT YOU'LL BE DOING DAY TO DAY



  • Key responsibilities (text)

    --- Utilizes a specialist system product knowledge to assist customers buying complex systems or products.

    --- Approaches and listens to the customer at all times in order to provide in-depth product knowledge, refer customers to the specialized selling team, and build long term trust.

    --- Understands the needs of the customers' Life at Home and shares this knowledge with customers and colleagues.

    --- Offers customers the appropriate service products available in IKEA in order to help customers make informed choices, which results in a better "one stop" shopping experience and supports the customer with the same knowledge in whatever channel they decide to purchase.

    --- Uses knowledge of both the product and the solutions offered by IKEA's multichannel organization so that customers leave with a positive impression.

    --- Acts as a Home Furnishing Host in order to provide knowledge about store layout and in-store promotions as well as to answer customer questions and to collect customer intelligence.

    --- Works with multiple customers to coach them while using IKEA planning tools and providing specialist planning knowledge.

    --- Offers IKEA Family and the IKEA Credit Card to all visitors in order to build loyalty and customer relationships.



  • Team vision ( title)

    TOGETHER AS A TEAM



  • Team vision (text)

    We are the ones meeting our customers - in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life!












    WHY YOU WILL LOVE US




    From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen--sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA.








    WHAT WE ALL HAVE IN COMMON





    • Living our values
    • Being your unique self, while respecting and including others
    • A passion for home furnishing
    • Performing & delivering while learning & developing
    • Having fun!








      Keywords: Ikea, Norfolk , Specialized Sales Co-worker - Media and Storage (20 - 34 hours per week), Sales , Norfolk, Virginia

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