Bilingual Consumer Service Operations Representative

Company: Humana
Location: Norfolk
Posted on: May 27, 2023

Job Description:

Description
The Consumer Service Operations Representative 3 is responsible for the daily activities across multiple service functions area. The Consumer Service Operations Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.
Responsibilities
THIS POSITION IS LOCATED IN THE CHESAPEAKE, VIRGINIA AREA - YOU WILL BE TRAVELING TO A DIFFERENT CLINIC EACH DAY IN THE AREAS LISTED BELOW
The Bilingual Consumer Service Operations Representative 3 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigates and settles claims and customer service issues. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.
Required Qualifications

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  Bilingual English/Spanish: ability to read, write, speak fluently without limitations or assistance
  
  
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  Minimum of 1 year of customer service experience in a healthcare setting
  
  
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  Proficient in Microsoft Office Outlook and Word
  
  
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  This is not a remote position. Must be able to travel between the 5 different locations in Hampton, Newport News, Norfolk, Portsmouth, and Virginia Beach. You will travel to a different clinic each day.
  
  
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  Excellent verbal, listening and written communication skills
  
  
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  Aptitude for quickly learning and navigating new technology, systems and applications as well as working knowledge of computers
  
  
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  Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  
  
  Preferred Qualifications
  
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    Associate's or Bachelor's Degree
    
    
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    Previous healthcare experience
    
    
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    Clerical support background in a healthcare environment
    
    
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    Familiarity with medical terminology and/or ICD-10 codes
    
    
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    CNA or Medical Assistant background
    
    
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    Quality background
    
    
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    Medicare experience
    
    
    Covid-19 Vaccine Policy
    According to Humana's COVID-19 policy, vaccination and masking is required regardless of vaccination status (with exception for eating and drinking) for associates working in a clinical setting where patients receive care (e.g., pharmacy retail locations, clinics, home care). The policy only requires the primary series alone (first and second vaccine). Boosters are encouraged, but not required. Associates have the option to request an accommodation for medical, religious or other personal needs.
    Additional Information
    
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      This is not a remote position. The five work locations will be in Hampton, Newport News, Norfolk, Portsmouth, and Virginia Beach.
      
      
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      Mileage reimbursement is available for traveling purposes (up to company discretion and policy)
      
      
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      Relocation assistance is also available (up to company discretion/policy)
      
      
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      Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
      
      
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      In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 25m x 10m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.
      
      
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      As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. #LI-Field
      
      
      Scheduled Weekly Hours
      40
      Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Keywords: Humana, Norfolk , Bilingual Consumer Service Operations Representative, Sales , Norfolk, Virginia