Customer Service Representative
Company: Liberty Military Housing
Location: Norfolk
Posted on: May 20, 2023
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Job Description:
Liberty Military Housing - Own your passion for service!
At Liberty Military Housing we're here to serve those who serve our
country by providing military families with comfortable,
well-maintained homes in inviting communities across the United
States. We take great pride in our highly trained team of
professionals. With a blend of property management and military
backgrounds, our employee-owners bring a proactive,
solution-oriented mindset, along with unparalleled levels of
empathy and understanding for our residents and one another.
Liberty Military Housing is dedicated to helping our employees
develop personally and professionally and provides an unprecedented
150+ hours of professional development annually to each
employee-owner. Camaraderie and collaboration form the foundation
of our culture. We put people first, honoring one another's diverse
experiences, ideas, and contributions to our shared success. We
strive to bring out the best in each other so we can do outstanding
work and positively impact the lives of military families.
We're always looking for dedicated team members in a variety of
roles to help create meaningful results that help us meet our
company goals. We offer an excellent benefits package, training,
development, and opportunities for advancement, so if you're ready
to grow your career, take a look at our current job openings and
become an employee-owner at Liberty Military Housing.
A Day in the Life of a Customer Service Representative:
As a Customer Service Representative, you will be responsible for
providing customer service to all prospective and current residents
within a multi-family residential community. Your role includes
answering phones as well as taking and following up on service
requests of our residents. Your role is instrumental in the
resident move-in process, which includes showing new homes,
completing new leases and ensuring residents needs are met. Your
role requires effective customer service skills and the ability to
work efficiently and effectively and deliver on our mission of
providing exemplary service in accordance with Liberty Military
Housing's quality customer satisfaction standards.
Your Responsibilities include, but not limited to:
Assists prospective residents with information regarding their
lease, the community, and the move-in process.
Prepares lease documents for residents as part of the move-in
process (pets, allotments, etc.).
Ensures all lease paperwork is completed and entered into the
system.
Responsible for responding to and managing resident complaints
and/or service issues and may coordinate with appropriate staff to
address and resolve resident concerns.
Supports residents during the move-out process, which may include
notice to vacate and resident transfers.
Manages resident lease process including finalizing leases with the
residents and providing information regarding the community and
resident services.
May perform post-turn unit inspections and complete move-in
inventory inspections with new residents.
Follow-up with residents who have requested work-order/services or
expressed issues/concerns with the community.
Responsible for lease renewal notification and timely resident
notice to renew or vacate.
Works in conjunction with maintenance team to ensure service
requests are assigned and scheduled appropriately and completed in
a timely manner.
Responsible for resident follow up to ensure services rendered have
been completed according to LMH standards and meet resident's
satisfaction.
Promotes positive resident relations by ensuring resident concerns
and requests are responded to on a timely basis to ensure resident
satisfaction.
Participates in outreach marketing activities (i.e. market surveys,
shop competitors, etc.) on a regular basis to obtain prospective
residents.
Performs other general office duties (i.e. phones, filing, special
projects and assignments as needed).
Performs various administrative and computer tasks, email
communications, input of information/data into various software and
information systems (Payscan, Yardi, and other company-related
systems).
Composing and distributing of correspondence/notices (3 day,
move-out charges, renewals, and other important resident notices
that pertain to maintenance services, etc.).
May participate in property walks/inspections (grounds, common
areas, parking lots, community rooms, make-readies, quality
control, etc.) to ensure community is well maintained according to
LMH's quality standards.
Participate in and attend various department or regional meetings,
resident or community events, seminars, and other work-related
events.
Complies with all OSHA safety regulations, local applicable laws
regarding health, safety or environment, Fair Housing and LMH
Standard Operating Procedures and Policies.
What You Need for Success:
Position requires 6 months+ of residential property management or
customer service role preferred.
Proficiency in personal computer skills, keyboard, Internet search,
email correspondence, math, Microsoft Office, including Word,
Excel, and other software applications preferred (i.e. Yardi,
Payscan).
Effective communication and interaction with customers, vendors,
management, co-workers; sufficient to exchange or convey
information and to give and receive work direction.
Ability to work in a fast-paced environment, multi-task, prioritize
and complete assigned duties to ensure operational objectives are
achieved.
Must possess a positive and professional demeanor in all
interactions, under all circumstances.
Ability to operate a motor vehicle (valid license required).
Must be available to work a flexible schedule, including weekends,
off-hours and emergencies as required.
What We Provide You:
Liberty Military Housing takes into consideration everything from
career development to family matters, and health & wellness. We are
committed to offering our team members a wide range of benefits,
including the following:
Medical/Dental/Vision Insurance*
Life and AD&D Insurance
401k Retirement Plan w/company match
Employee Stock Ownership plan
Incentive Bonus Program
10 Paid Holidays per year
40 hours Paid Sick Leave per year**
80 hours Paid Vacation per year**
**Vacation and sick time are based on the employee's hire date.
Requisition ID: 2023-14987
Street: 520 Norfolk Crossing Avenue
Keywords: Liberty Military Housing, Norfolk , Customer Service Representative, Sales , Norfolk, Virginia
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