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Customer Service/Sales BDC Representative

Company: Hendrick Automotive Group
Location: Norfolk
Posted on: March 11, 2023

Job Description:

Are you looking for a stable company to grow with? Join Hendrick Automotive Group, voted #1 in Automotive for Online Reputation and ranked among "Best Dealerships to Work For!" This is an IMMEDIATE career opportunity at our Chevrolet & Cadillac dealerships in Norfolk, VA!

Driving an integral role in the customer experience, the Customer Service/BDC Representative is trained to be responsible for establishing, developing, and maintaining positive business and customer relationships. Automotive experience is NOT required. We're looking for teammates with a passion for customer service and a DRIVE TO WIN.
Day to day includes interacting with customers primarily over the phone and internet prior to, during, and after they visit our dealerships.
Hourly Base Pay plus Bonuses & Commission.
Schedule 5-days per week, includes weekends.

Core Values:

Servant Leadership- Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect- Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity- Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm- Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning- Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels- Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement- Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Take Advantage of Our Cutting Edge Benefits:

Employer Paid Healthcare and Prescription Plan
Hourly Base Pay Plus Bonuses
Paid Company Training
401(k) Retirement Plan with Company Match
Dental, Vision, Life Insurance
Paid Time-Off up to 3 weeks Vacation
Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
Holiday and Sick Pay
Employee Discounts
College Scholarship Program
NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)
Internal Career Advancement Opportunities
The Hendrick Advantage- be a part of the largest privately owned auto group in the country!

What Our BDC Reps Do:

Answers all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
Logs all customer comments into Dealership Management System.
Schedules follow-up contact if no appointment is made in Dealership Management System.
Confirms scheduled appointments with future customers.
Posts scheduled appointments on appointment board in the Business Development Center.
Re-schedules "no-show" customer appointments.
Follow-ups with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
Maintains and updates customer changes in database.
Contacts current customer base on current marketing incentives.
Responds to customer website request (internet inquiries).
Contacts internet clients via e-mail and phone to schedule a sales or service appointment.
Notifies necessary departments to inform of appointments set.
Forwards any customer concerns to the correct department Manager and follow-up.
Maintains an organized, clean and safe work area.
Complies with Company policies and procedures.
Engages in business development.
Establishes, develops and maintains positive business and customer relationships.
Continuously improves through feedback.


Valid Driver's License.
High School Diploma or equivalent.
Satisfactory work experience in a customer driven environment.

Essential Skills:

Customer Service, Telephone skills, Typing, Reporting skills, Data Entry, Problem Solving, Organization.

Apply Now:

Please submit your information and our recruiting team will be in touch shortly!

Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information please visit are committed to protecting the safety and health of our customers and team members. To learn more, please visit

Keywords: Hendrick Automotive Group, Norfolk , Customer Service/Sales BDC Representative, Sales , Norfolk, Virginia

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