Customer Service Representative -Hybrid- Norfolk VA area
Company: Sentara
Location: Norfolk
Posted on: January 26, 2023
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Job Description:
City/StateNorfolk, VAOverviewWork ShiftSwing Shift (United
States of America)Job SummaryPrimarily responsible for handling
incoming calls to effectively address eligibility, claim, and
payment issues. May be required to provide off-phone assistance to
customers and department leadership. Ability to work in a
fast-paced environment to assist callers and update billing
information, establish payment plans, screen callers for financial
assistance, and resolve charge and payment inquiries.
Ability to work in a fast-paced contact center handling incoming
calls pertaining to payment resolution and patient inquiries. Must
possess good listening skills and be able to communicate verbally
with callers in a clear, concise, and professional manner.
A total of one year of experience across one or more of the
following areas: healthcare setting billing or resolving insurance
accounts receivable, adjudicating insurance claims, pre-registering
or registering patients for healthcare services, handling inbound
calls in a customer service call center, or providing customer
service to the general public in a non-healthcare setting. A
healthcare certification from an accredited program or an Associate
or Bachelor degree may be substituted for one year of
experience.Qualifications:HS - High School Grad or Equivalent
(Required)HealthcareSkillsActive Learning, Active Listening,
Communication, Coordination, Mathematics, Reading Comprehension,
Service Orientation, Social Perceptiveness, Speaking,
Technology/Computer, Time Management, WritingSentara Healthcare
prides itself on the diversity and inclusiveness of its close to an
almost 30,000-member workforce. Diversity, inclusion, and belonging
is a guiding principle of the organization to ensure its workforce
reflects the communities it serves.Per Clinical Laboratory
Improvement Amendments (CLIA), some clinical environments require
proof of education; these regulations are posted at ecfr.gov for
further information. In an effort to expedite this verification
requirement, we encourage you to upload your diploma or transcript
at time of application.
In support of our mission "to improve health every day," this is a
tobacco-free environment.
Keywords: Sentara, Norfolk , Customer Service Representative -Hybrid- Norfolk VA area, Sales , Norfolk, Virginia
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