Customer Service Agent
Company: Winner Aviation
Location: Norfolk
Posted on: January 22, 2023
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Job Description:
Airline Customer Service Agent
ORF - Norfolk International Airport
Reports to: Station Manager
General Purpose of Job: Customer Service for contracted commercial
airline operations including scheduled or charter services.
Assigned tasks are to be carried out in a timely manner, meeting
the flight schedule, aircraft servicing requirements and the
service quality expectations of the air carrier, flight crew and
travel director/tour escort. Responsibilities will also include
outdoor ground operations, aircraft cleaning, security, operations
and commissary duties as required.
Benefits:
* Contracted Airline Flight Benefits (Pending Open Enrollment)
* Employee + One Receive Benefits
* Free Bags
* Only Pay Taxes on Flights
* Flexible Hours
* Competitive Wages
Qualifications:
* High school diploma or equivalent
* Must be 18 years or older
* Ability to read and write English
* Basic computer skills and knowledge of general office
equipment
* Effective communication skills, both oral and written.
* Must be able to become qualified to operate all aircraft ground
support equipment.
* Must be physically able to push/pull/lift, unload and maneuver
heavy luggage and/or equipment in excess of 70 pounds for extended
periods of time.
* Must be able to work in the airport environment: indoor and
outdoor. Extreme outdoor conditions where extreme temperature
ranges and conditions may be encountered.
* Must be willing to work a flexible schedule including nights,
weekends and holidays.
* Must have authorization to work in the U.S. as defined in the
Immigration Reform and Control Act of 1986.
* Must qualify for all TSA security clearance requirements.
* Must have a valid driver's license.
* Must be able to pass a pre-employment drug screen
Typical Duties and Responsibilities
Duties include, but are not limited to the following:
* The ideal candidate must be people oriented, highly motivated
with a positive and friendly attitude.
* Process tickets, check baggage, monitor carry-on baggage for size
and quantity, and assign seats.
* Provide information on arrival and departure times, boarding
procedures, carry-on regulations and seating arrangements.
* Handle denied boarding situations, solicit volunteers,
re-accommodate customers.
* Ensure FAA, TSA and airport regulations are followed.
* Enforce safety/security measures and monitors safety sensitive
zones.
* Assist Customers who need assistance boarding.
* Must be well groomed and adhere to dress code policy.
* Ability to push/pull/lift 50 pounds on a continuous basis.
* Ability to work efficiently under time constraints.
* Must be available to work varied hours including nights, weekends
and holidays and must be able to stay late for irregular
operations.
* Able to attend required training.
* Must react sensitively and in a timely fashion to all customer
requests and concerns.
* Must always greet and acknowledge our customers, say hello when a
customer is walking through.
* Must thank all of our customers upon their departure from our
facility.
* Other duties as assigned.
Physical Demands:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this Job, the
employee must be able to carry a 50-pound suitcase.
Keywords: Winner Aviation, Norfolk , Customer Service Agent, Sales , Norfolk, Virginia
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