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Patient Services Representative

Company: Shady Grove Fertility
Location: Norfolk
Posted on: July 29, 2022

Job Description:

Job DescriptionEnjoy what you do while contributing to a company that makes a difference in peoples lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.If you're a Patient Services Representative looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing peoples lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments. We have an immediate opening for a full-time Patient Services Representative to join our Norfolk, VA team. This is a full-time position working Monday through Friday, 6:30AM, 7:00 AM, or 7:30AM start time to 3:30PM, 4:00PM, or 4:30 PM end time. Occasional weekends and holiday shifts will be required. COVID-19 VaccinationShady Grove Fertility requires all applicants to be fully vaccinated for COVID-19 before commencing employment. New hires will be required to furnish proof of full vaccination prior to their start date. There may be alternative for an approved exemption based on bona fide medical or religious grounds.How You'll Contribute:We always do whatever it takes, even if it isnt specifically our job. In general, the Patient Services Representative is responsible for: Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly Schedule appointments Address customer/patient issues and insure effective short-term and long-term resolution Provide timely feedback to the practice regarding service failures or patient concerns Consult with patients regarding their benefits, coverage and financial options Greet patients and visitors to the office and providing high level of customer serviceWhat You'll Bring: Minimum 2 years of applicable work experience High School diploma required Extensive knowledge of insurance/benefits, medical terminology and medical billing Experience working in an OB/GYN office is a plus Strong communication skills, independent worker, detailed-oriented, computer savvy High level of customer service essentialMore important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: Competitive pay + bonus Comprehensive training Medical, dental, vision, and 401(k) matching Generous paid time off and holidays Retirement plan Tuition assistance Ability to make an impact in the communities we serveAt Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) - guide us daily to work hard and enjoy what we do. Were committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!To learn more about our company and culture, visit here.How To Get Started:To have your resume reviewed by someone on our Talent Acquisition team, click on the Apply button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under Share This Job at the top of the screen.

Keywords: Shady Grove Fertility, Norfolk , Patient Services Representative, Sales , Norfolk, Virginia

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