Inside Sales Representative
Company: Beacon Roofing Supply, Inc.
Location: Norfolk
Posted on: July 27, 2022
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Job Description:
Are you a Customer Service Professional who strives for
excellence? Always looking for the next opportunity to engage a
customer. Have a great attention to detail? Looking for an active
position, just not stuck behind a counter all day! If you enjoy
building relationships, talking to people and building lasting
relationships with customers, this may be the job for you! As an
Inside Sales Representative, you will develop and maintain
face-to-face relationships with customers by promoting products,
providing day-to-assistance and generating sales for a building
materials industry leader. From customers to contractors, you play
an important role in recommending roofing materials and tools for
projects of all sizes. Job Description Receive and process requests
directly from customers (via telephone, fax and mail) for price
quotations, product availability, orders, material returns, billing
corrections, product information, order changes, and cancellations
Plan and implement telemarketing and prospecting objectives Quickly
and smoothly resolve customer complaints and problems Engage in
specialty purchasing (when applicable) Coordinate delivery and/or
pick up of customer orders with operations teams Provide support to
Outside Sales force (also serve as a backup) Generate price
quotations in a timely manner Responsible for adhering to policies
of the customer financial services Maintain accurate and up to date
"open order" files in computer system Maintain adequate supply of
product samples and literature Adhere to pricing guidelines
established by Branch Manager Review all orders to forecast
additional customer needs Interact with sister branches when
necessary on inventory issues and deliveries Work with Replenishers
to achieve the best product line Handle cash reconciliation of
register tape and Trend reporting documents Maintain adequate stock
of Tool Rack items with accurate pricing Maintain adequate product
stock at branch location Responsible for setup and maintenance of
store displays Sustain a working technical knowledge of, Branch
Specific, Beacon Building Products Review job plans and bidding
documents for Taper quotes and developing project summaries for
Outside Sales personnel Perform other duties as assigned
Requirements Previous front-line customer service experience
Previous customer service experience (building products industry
preferred) Must be able to communicate and follow-up with
co-workers, customers and vendors Must be able to learn and retain
vast amounts of product information Preferences Knowledge in
Building Materials Experience in a team-based environment Previous
Face-to-Face Customer Service Experience (one year) Experience in
Home Improvement Center or knowledge of building materials
Keywords: Beacon Roofing Supply, Inc., Norfolk , Inside Sales Representative, Sales , Norfolk, Virginia
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