Gift Shop Associate [Seasonal]

Company: Virginia Zoological Society
Location: Norfolk
Posted on: April 1, 2026

Job Description:

Part-time Description Enjoy a fun, energetic work environment surrounded by wildlife at the Virginia Zoo! We are seeking enthusiastic, part-time Seasonal Gift Shop Associates who enjoy engaging with guests—especially families and children—and providing exceptional customer service. Gift Shop Associates serve as friendly ambassadors of the Zoo, greeting and interacting with all guests to create a welcoming experience. This role assists visitors with selecting and purchasing merchandise by demonstrating and explaining products, suggesting options tailored to guests’ needs, and supporting purchase decisions. Associates also answer questions about the Zoo and gift shop offerings to ensure guests have an informative and enjoyable visit. Responsibilities include retrieving merchandise from the sales floor, stockroom, or other inventory areas to keep displays clean, organized, and well stocked. Associates must proficiently operate the point-of-sale system, accurately processing sales, returns, and exchanges. Team members rotate daily between the main Gift Shop, the outdoor Stroller Shack, and the outdoor Kiosk. This is an non-exempt, part-time seasonal position requiring daytime availability, with occasional evenings, weekends, and holidays. Duties/Responsibilities: Greet and interact with guests. Demonstrates and explains merchandise, selecting and suggesting options suitable for the guest’s needs. Assists with purchase decisions. Answers guests’ questions about the zoo and the gift shop merchandise. Retrieves merchandise from the sales floor, stock room, or other inventory locations to keep the sales floor well stocked and maintained. Proficiently operates the point-of-sale system, including, making sales, returns, and exchanges. Provides an outstanding customer service experience to all guests. Performs other duties as assigned. Requirements Required Skills/Abilities: Excellent verbal communication and active listening skills. Excellent sales and customer service skills. Good time management and problem-solving skills. Willingness to learn about the merchandise sold. Ability to anticipate customers’ needs. Ability to learn & operate the store’s point-of-sale system. Physical Requirements: Ability to stand, move, and walk for up to 8 hours a day. Ability to lift and move boxes up to 50lbs. Ability to work outdoors and in the heat. Benefits of Working at the Virginia Zoo Positive, fun atmosphere. Flexible working schedule. Free Zoo membership. Employee Assistance Program Discounts in the gift shop and restaurants. At Virginia Zoological Society, we believe that diversity fuels creativity and innovation. We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. The Virginia Zoo is a drug free workplace Salary Description 13.50

Keywords: Virginia Zoological Society, Norfolk , Gift Shop Associate [Seasonal], Retail - All , Norfolk, Virginia