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Service Desk Technician with Security Clearance

Company: apex systems, inc.
Location: Norfolk
Posted on: November 11, 2019

Job Description:

Role: Service (Help) Desk Technician
Pay Rate: 15.56/hr + 4.48 SCA Fringe = 20.04/hr
Certifications: An Active A+, NET+, or SEC+
Clearance: Secret or Interim, or the ability to obtain one
Location: 1968 Gilbert St Norfolk, Virginia 23511
Contract Length: 6 months +
Schedule: 40 hour weeks, 8 hour days
Must be flexible to work multiple shifts though. Experience: We are looking for someone with around or at least 1-3 years of experience
General: Excellent customer service experience. Experience with Microsoft Windows OS, HP Service Manager, Remedy or other ticketing system. Experience with basic troubleshooting hardware/software. Job Description: Taking tier 1 level calls in support of the network. Using SM7 ticketing system to track issues. Resolving customer issues with great service and compassion for their problem. Acts as liaison for customers and maintains knowledge of company products and customer service processes. Technical backgrounds preferred. Responsibilities: Provide professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
Candidates need to have great customer service skills. Ideal candidate will be able to work in a call center environment, answering high volume phone calls. Candidates must be reliable, able to learn quickly, and show that they are dependable.

Keywords: apex systems, inc., Norfolk , Service Desk Technician with Security Clearance, Professions , Norfolk, Virginia

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