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Contact Center Traffic Analyst, Active Secret Clearance with Security Clearance

Company: American Systems Corporation
Location: Norfolk
Posted on: November 10, 2019

Job Description:

WANTED: A professional with strong Customer Service skills and an Active Secret Clearance to become a part of our team in Millington, TN. As a Contact Center Traffic Analyst,you will: * Join a leading company with over 40 years in the industry * Receive robust benefits package that includes Employee Stock Ownership Plan! * Join a team of dedicated professionals who care about the quality of our product * Be a part of an empowered accountability culture where each employee-owner has a meaningful stake in the future success and growth of the company. A week in the life of a Contact Center Traffic Analyst: * Oversee the day-to-day real-time operations of the Contact Center and makekey decisions and recommendations to leadership through analytical modeling * Trackthe accuracy, effectiveness, and execution of the Contact Center * Use technical and analytical savvy to drive efficiencies and provide insights that facilitate an optimal customer service experience. Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Our employee-owners are encouraged to make a difference, implement new ideas in a collaborative environment, and focus on mission critical success. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day. Join us! AWARDED "BEST OF THE BEST" by U.S. Veterans Magazine and "TOP 10 MILITARY FRIENDLY COMPANY" by MilitaryFriendly.com #cjpost #CB Job Requirements * High-school diploma required, Bachelor's degree preferred * Ability to maintain a Secret Clearance * Minimum one (1) year prior experience in daily use of advanced Excel functions including nested ifs, vlookups, pivot tables, external references, conditional formatting, and other complex formulas required * Experience reporting from contact center systems (IVR, CRM, ACD), SQL, and/or relational databases preferred * Contact center experience preferred * Excellent analytical, writing, and communication skills * Quantitative and qualitative analysis skills EOE M/F/Disability/Veterans

Keywords: American Systems Corporation, Norfolk , Contact Center Traffic Analyst, Active Secret Clearance with Security Clearance, Professions , Norfolk, Virginia

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