NorfolkRecruiter Since 2001
the smart solution for Norfolk jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Suffolk
Posted on: July 12, 2019

Job Description:

"Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member. Please reference agent id code MJOLDeborah on your registration submission. Office: 14054186160

Keywords: Mommy Jobs Online, Norfolk , Inbound Travel Consultant, Professions , Suffolk, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


35F Intelligence Analyst
Description: 35F Intelligence Analyst br br Job ID: 1083681 br br Job Views: 11 br br Location: VIRGINIA BEACH, Virginia, United States br br ZIP Code: 23451 br br Job Category: Intelligence br (more...)
Company: Army National Guard
Location: Virginia Beach
Posted on: 07/22/2019

Diesel Mechanic/Technician - Competitive Pay!.
Description: Reliable Tank Line is now hiring Diesel Mechanics What We Offer:Competitive
Company: Reliable Tank Line
Location: Virginia Beach
Posted on: 07/22/2019

CDL A TEAM Owner Operator Truck Drivers - $15,000 Sign On Bonus!. - Virginia Beach
Description: We have opportunities for TEAM Owner Operators - 15,000 Sign On Bonus Must be Existing OO Team Benefits: 15,000 Sign-on Bonus for Tractor Teams 18,000 Bonus PlanTeam Rate of 1.52/mileGenerous
Company: Panther Premium
Location: Virginia Beach
Posted on: 07/22/2019


Construction: Become a Satellite TV Technician/Installer
Description: Construction: Become a Satellite TV Technician/Installer Job Duties and ResponsibilitiesDo you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies (more...)
Company: Dish Network
Location: Virginia Beach
Posted on: 07/22/2019

Owner Operator-Lease Purchase- 18+ mo Previous OTR EXP Required
Description: Opportunities Available for OWNER OPERATORS LEASE PURCHASEBenefits80 of line haul guaranteed earn up to 82 with the more pay the longer you stayLongevity Bonus Percentage of Revenue Upside: Year 1 (more...)
Company: Carrier One
Location: Norfolk
Posted on: 07/22/2019

CDL A Team Owner Operator Truck Drivers - $1.52/Mile!.
Description: We have opportunities for TEAM Owner Operators - 15,000 Sign On Bonus Must be Existing OO Team Benefits: 15,000 Sign-on Bonus for Tractor Teams 18,000 Bonus PlanTeam Rate of 1.52/mileGenerous Rewards (more...)
Company: Panther Premium
Location: Norfolk
Posted on: 07/22/2019

CDL A - Dedicated - $69,000/year average + $3,500 Sign-on
Description: Details:Dedicated opportunity out of South Boston, VAAverage yearly pay - 69,000Home WeeklyDriver unload 3,500 sign on bonus 1,250 weekly minimum for 1st four weeks on account 2,000 relocation bonus (more...)
Company: Werner Enterprises
Location: Virginia Beach
Posted on: 07/22/2019

Owner Operator CDL A Truck Driver - Earn $260k Per Year!. (Norfolk) - Forward Freight Systems
Description: OTR Dry Van and Flatbed Positions Available Owner Operators: 3500 to 4500 per week depending if driving flatbed or dry van.Gross over 260k per year80 of LinehaulOur drivers typically run between 2500 (more...)
Company: Forward Freight Systems
Location: Norfolk
Posted on: 07/22/2019

Local CDL A HAZMAT Truck Drivers - Earn Up to $80,000/Year!. - Norfolk
Description: Reliable Tank Line is now hiring Local CDL A HAZMAT Truck Drivers MUST HAVE HAZMAT/TANKER ENDORSEMENT MUST HAVE 1 YEAR EXPERIENCE What We Offer:Earn Up to 80,000/Year Up to 5,000 Sign on Bonus (more...)
Company: Reliable Tank Line
Location: Norfolk
Posted on: 07/22/2019

Local CDL A HAZMAT Truck Drivers - Earn Up to $80,000/Year!. - Virginia Beach
Description: Reliable Tank Line is now hiring Local CDL A HAZMAT Truck Drivers MUST HAVE HAZMAT/TANKER ENDORSEMENT MUST HAVE 1 YEAR EXPERIENCE What We Offer:Earn Up to 80,000/Year Up to 5,000 Sign on Bonus (more...)
Company: Reliable Tank Line
Location: Virginia Beach
Posted on: 07/22/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Norfolk RSS job feeds