Claims Associate

Company: Ocean Network Express
Location: Richmond
Posted on: May 6, 2025

Job Description:

Job Family:

Claims Department, Legal Division

Job Title:

Claims Associate

Role Summary:

This position is responsible to create, maintain, investigate, negotiate, and settle cargo claims presented against ONE and ensures that the claims processes are handled in an efficient manner. Associate will also handle third-party recovery claims. Position will work directly with Claims Manager, Supervisor, customers, vendors, and other stakeholders to help resolve claims issues.

Additional Responsibilities:

• Investigate, negotiate, and settle claims on best terms available to ONE and in accordance with contract terms, liability limitations, and liability exemptions.
• Maintain documentation and communication with Protection and Indemnity Insurers (Clubs)
• Pursue recovery against 3rd parties under liability or contracts, whenever possible
• Accurately maintain and update multiple databases to ensure proper documentation is analyzed to submit claims and recover funds
• Work closely with personnel in other departments for assistance in the claims area
• Process payment requests, funds transfers, and invoicing to process and collect payments and collections
• Perform other duties on as needed basis
  
  Core Required Skills and Competencies:
  • Ability to take initiative and adapt to a quickly changing work environment
  • Ability to work both independently and in a team environment
  • Must be detail-oriented, accurate, and self-motivated
  • Strong communication and interpersonal skills
  • Ability to exercise sound judgment in all situations
    
    Function-Specific Required Skills and Competencies:
    • Experience with specialized computer systems to monitor and manage claims is a plus
    • Excellent systems skills with proficiency in MS Excel, Word, PowerPoint, and Gmail
      
      Required Minimum Years Experience:
      
      A minimum of 2 years of work experience and
      
      1 year of claim adjuster or industry experience
      
      Required Minimum Education:
      
      Bachelor's degree is required
      
      Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
      
      This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
      
      At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you're interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.
      
      About Ocean Network Express (ONE)
      
      Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world's sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.
      
      For more information, please visit www.one-line.com
      
      #JIL
      
      

Keywords: Ocean Network Express, Norfolk , Claims Associate, Professions , Richmond, Virginia