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IT Specialty analyst

Company: Sentara Health
Location: Norfolk
Posted on: July 9, 2024

Job Description:

Norfolk, VA


Work Shift
First (Days) (United States of America)

Additional Job Description

Sentara Healthcare is seeking an energetic detail oriented, customer focused analyst to join our ServiceNow team as a Service Now IT Analyst!

This position is 100% remote but candidates must have a current residence in one of the follow states or being willing to relocate: AL ,DE, FL, GA, ID, IN, KS, LA, ME, MD, MN, NE, NH, ND, NV, OK, OH,PA, SC, NC, SD, TN, TX, WA, VA,WA, WV, WI

The ServiceNow Team is looking for an energetic, detail oriented, customer focused analyst to join our team and help us manage and support the enterprise ServiceNow IT Service Management system used for Incident Management, Change Management, Self Service Catalog, Demand/Intake Management, and IT Time Tracking. Responsibilities and experience include the following:

Operational Support:

Provide 1st and 2nd level end user support to resolve Incidents and answer questions

Provide ad-hoc one on one user training as required to support customer needs

Provide recurring quarterly training sessions on core processes areas

Develop custom reports for end-users that require assistance with report creation

Perform user account administration and governance, including group maintenance, user roles and process user license tracking

Create and update system documentation and support the update and creation of process documentation in key areas

Business Analysis/Application Management:

Consult with business unit to identify, analyze, refine and document business requirements

Become process expert for specific business areas

Translate requirements into technical specifications, develop test plans and scripts, assists in coordinating testing, and documenting test results

Perform system and application configuration through customization of tables, forms, workflows and business rules

Perform release deployment across environments


2 years of experience providing customer technical support

Experience creating user documentation and providing end user training

ServiceNow product experience preferred

ITIL knowledge and certification preferred

Experience with Incident, Change Management, and Service Catalog software products preferred

System administration, Application configuration, and report writing experience preferred.

As the third-largest employer in Virginia, Sentara Healthcare was named by Forbes Magazine as one of America's best large employers. We offer a variety of amenities to our employees, including, but not limited to:

  • Medical, Dental, and Vision Insurance
  • Paid Annual Leave, Sick Leave
  • Flexible Spending Accounts
  • Retirement funds with matching contribution
  • Supplemental insurance policies, including legal, Life Insurance and AD&D among others
  • Work Perks program including discounted movie and theme park tickets among other great deals
  • Opportunities for further advancement within our organization
    Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within avibrant, creative, and highly productive workplace. For information about our employee benefits, please visit:Benefits - Sentara (

    Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within avibrant, creative, and highly productive workplace. For information about our employee benefits, please visit: Benefits - Sentara (

    Join our team!We are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth!

    Note: Sentara Healthcare offers employees comprehensive health care and retirement benefits designed with you and your family's well-beingin mind. Ourbenefits packages are designed to change with you by meeting yourneeds now and anticipating what comes next. You have a variety of options for medical, dental and vision insurance, life insurance, disability, and voluntary benefits as well as Paid Time Off in the form of sick time, vacation time and paid parental leave. Team Members have the opportunity to earn an annual flat amount Bonus payment if established system and employee eligibility criteria is met.

    For applicants within Washington State, the following hiring range will be applied: $ 68,473.60 to $ 114,108.80

    Keywords : Indeed, Monster, Circa, Linkedln, serviceNow, Talroo-IT, ITSM

    Job Summary

    Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases. Possesses a key certification(s) or other credential(s) which is determined central to the systems or applications supported.

    An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience. Responsibilities typically include: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies, and practices.

    Experience in lieu of Bachelor s Degree

    3 years of relevant experience with a degree

    5+ years of relevant experience without a degree


    BLD - Bachelor's Level Degree


    Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

    Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

    In support of our mission to improve health every day, this is a tobacco-free environment.

Keywords: Sentara Health, Norfolk , IT Specialty analyst, Professions , Norfolk, Virginia

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