Senior Business Analyst-Operations
Company: Sentara Health
Location: Virginia Beach
Posted on: April 17, 2024
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Job Description:
City/State
Virginia Beach, VA
Overview
Work Shift
First (Days) (United States of America)
Sentara Health Plan is hiring for a Senior Business Analyst -
Operations.
Be a part of an excellent healthcare organization that cares about
our People, Quality, Patient Safety, Service, and Integrity. Join a
team that has a mission to improve health every day and a vision to
be the healthcare choice of the communities that we serve!
This is aFull-Timeposition, fully remote, with day shift hours and
great benefits!
Work Location: Remote opportunities available in the following
states - Alabama, Delaware, Florida, Georgia, Idaho, Indiana,
Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada,
New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma,
Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah,
Virginia, Washington (state), West Virginia, Wisconsin, Wyoming
For applicants within Maryland, Nevada, Ohio and Washington States,
the following hiring range will be applied: $74,933.04 -
$112,410.48 with a target hiring range of $74,933.04 - $89,849.76
.
Job Summary:
Sr BA Job Requirements
This position is responsible for leading root cause analysis
efforts for health plan wide, sometimes critical, issues received
by the Customer Advocacy Team (CAT). To include the research and
investigation of this issue presented, acting as the primary point
of contact for involved stakeholders, scheduling, leading meetings,
and driving the containment and countermeasure implementation.Acts
as the liaison between internal/external stakeholders communicating
with regular updates.
Ideally possesses a high degree of operational knowledge as it
relates to customer operations in claims, system administration,
benefit configuration, and member enrollment as well as network
and/or provider data management. Experience with six sigma, process
improvement, business requirement gathering, issue triaging and
process mapping is a plus.
Related experience will be in root cause analysis or
operations.
- Strong critical thinking skills and questioning mindset
- Works well under pressure and time constraints
- Passionate about continued learning opportunities
- Heightened emotional intelligence and able to connect with our
stakeholders
- Ability to speak-up and call-out when things seem off and
advocate for those experiencing the issue
- Enjoys and is comfortable with public speaking
- Strong organizational skills
- Strong verbal and written communication skills with demonstrated
ability to research, problem solve, trouble shoot, influence,
present and partner across the organization
- Proven ability to analyze data, process/procedures and initiate
root cause analysis to influence correction actions with
leadership
- Proven ability to work independently while managing multiple
tasks and priorities
- Demonstrated ability to independently lead multi-functional
projects and serve as a resource for other members of the team
- Has a quiet and private remote workspace to protect PHI
Required Education:
Bachelor's Degree Required
Job Requirements:
Benefits: Sentara offers an attractive array of full-time benefits
to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition
Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career
Advancement Opportunities, Work Perks, and more.
For information about our employee benefits, please visit:Benefits
- Sentara (sentaracareers.com)
Sentara Health Plans is the health insurance division of Sentara
Healthcare doing business as Optima Health and Virginia
Premier.
Sentara Health Plans provides health insurance coverage through a
full suite of commercial products including consumer-driven,
employee-owned and employer-sponsored plans, individual and family
health plans, employee assistance plans and plans serving Medicare
and Medicaid enrollees.
With more than 30 years experience in the insurance business and 20
years experience serving Medicaid populations, we offer programs to
support members with chronic illnesses, customized wellness
programs, and integrated clinical and behavioral health services -
all to help our members improve their health.
Join our team, where we are committed to quality healthcare,
improving health every day, and provide the opportunity for
training, development, growth!
To apply, please go to www.sentaracareers.com and use the following
as your Keyword Search: JR-54772
#Indeed
#Dice
#Monster
Talroo-IT
Indeed
Monster
Talroo
Talroo-Health Plan
Keywords: Business Analyst, Operations, Excel, SQL, Data Analysis,
Tableau, Claims, QNXT, CSC, System administration, member
enrollment, enrollment, reporting, remote, Alabama, Delaware,
Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine,
Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North
Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South
Carolina, South Dakota, Tennessee, Texas, Utah, Virginia,
Washington (state), West Virginia, Wisconsin, Wyoming
Job Summary
This position is responsible for the implementation and support of
quality initiatives within assigned areas. Provides subject matter
expertise related to quality initiative implementation, reporting
and analysis. Is a liaison between internal/external customers and
Information Technology for business definition, scope, testing and
implementation to ensure quality, efficiency, effectiveness, and
customer knowledge to improve business practices. Possesses a high
degree of operational knowledge as it relates to customer
operations in claims, system administration, expansion business,
and member enrollment.
Related experience will be in one of the following areas,
operations, IT, or reporting.
Bachelor's Level Degree preferred.
Qualifications:
BLD - Bachelor's Level Degree
Related
Skills
Communication, Complex Problem Solving, Critical Thinking, Judgment
and Decision Making, Microsoft Excel, Operations Analysis, Systems
Analysis
Sentara Healthcare prides itself on the diversity and inclusiveness
of its close to an almost 30,000-member workforce. Diversity,
inclusion, and belonging is a guiding principle of the organization
to ensure its workforce reflects the communities it serves.
Per Clinical Laboratory Improvement Amendments (CLIA), some
clinical environments require proof of education; these regulations
are posted at ecfr.gov for further information. In an effort to
expedite this verification requirement, we encourage you to upload
your diploma or transcript at time of application.
In support of our mission to improve health every day, this is a
tobacco-free environment. Associated topics: analysis, business,
business analyst, consult, financial analyst, financial reporting
analyst, forecasting, investment banking, market, valuation
analyst
Keywords: Sentara Health, Norfolk , Senior Business Analyst-Operations, Professions , Virginia Beach, Virginia
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