Logistics Specialist

Company: Veolia Water Technologies & Solutions
Location: Norfolk
Posted on: March 18, 2023

Job Description:

Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.

The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment. Come be part of something special - start your journey today!

Our Logistics Specialists manage movements of assets and personnel, maintain data in the ERP system that is directly linked with billing, take orders for new and existing customers, monitors operational data via Suez's premier remote monitoring platform - InSight, dispatch drivers, coordinate their movements and assist our technical service department with equipment troubleshooting. Professionalism and attention to detail are key in this fast-paced environment supporting 24/7 operations around the continent.
The Logistics Department serves as the communication core for Suez Water Technology and Solutions and are essential to the success of order fulfillment. Our Logistics specialists are expected to be adept at providing world-class customer service in an ever-changing technological industry.

Key Responsibilities:
--- Directs and monitors the Suez Water Technology and Solutions operations for all customers by ensuring that employees and equipment are available and in use when required.
--- Coordinates activities with the Sales, Drivers, Field Service Representatives (FSRs) and respective Plant Managers or their designated representatives.
--- Utilizes ERP system (SAP) to transacts orders, status updates and equipment movement in real time
--- Acts as an information source for customers, managers and employees on information received from the field.
--- Monitors mobile technical operations via Suez's InSight platform
--- Receives customer requests for service from customer representatives and various internal functions Commercial , Engineering, TechnicalService, etc.
--- Gathers pertinent information to ensure job success - determines type of equipment, necessary supplies and test equipment, FSR coverage, flow rate, feed water quality and on-time delivery.
--- Dispatches drivers, field service personnel and equipment from respective plants or diverts equipment in route, if necessary, to the appropriate job sites.
--- Maintains contact with Drivers, FSRs, Sales Managers, service centers, other company personnel, and customers serving as a 24 hour, 365 days a year communications center.
--- Maintains various records and logs. These may include, but are not limited to job status report, customer information, travel instructions to each of the job sites, driver dispatch logs, meter readings, and customer job site data through Suez's customer management tools.
--- Endeavors to maintain positive relationship with customers at all times while collecting all pertinent information
--- Alerts Sales Managers, Plant Managers, Logistics, Global Field Service, Quality, the applicable personnel to developing situations and customer related updates
--- Works in conjunction with plant management to monitor driver availability, rotation and location utilizing various means of communication, including electronic logging software
--- Participates in the transfer of information at shift change.
--- Provides basic technical consultation to FSRs, Drivers, customers and others when requested.
--- Strives to keep a balanced inventory of mobile equipment based on regional customer demand.
--- Contributes ideas to simplify execution of logistics while being cost efficient and effective

Qualifications/Requirements:
--- High School Diploma or GED required.
--- Proficiency with Microsoft Office applications
--- Mathematical skills, including operations in all units of measure, using whole numbers, fractions, decimals, and percentages

Desired Characteristics:
--- Bachelor's Degree in transportation related program preferred
--- Prior experience in logistics, freight, and/or driver management
--- Ability to use business specific software programs, specifically SAP
--- Experience in Water Technologies and Solutions Field Services desirable.
--- Knowledge of Suez Water Technologies and Solutions applications desirable. Mobile Water applications experience preferred.
--- Customer Focus.
--- Strong Interpersonal Skills.
--- Ability to work well on a teamwork Skills.
--- Strong communication skills, able to quickly, simply and politely articulate concepts
--- Clear Thinker.

We offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success.

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace!

Keywords: Veolia Water Technologies & Solutions, Norfolk , Logistics Specialist, Professions , Norfolk, Virginia