Logistics Specialist
Company: Veolia Water Technologies & Solutions
Location: Norfolk
Posted on: March 18, 2023
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Job Description:
Around the globe, we help cities and industries manage, optimize
and make the most of their resources. We provide an array of
solutions related to water, energy and materials to promote a
cleaner more sustainable world for all of us.
The collective expertise and passion of our people, combined with a
broad portfolio of over 10,000 technologies, makes us uniquely
positioned to deliver solutions that positively impact the
environment. Come be part of something special - start your journey
today!
Our Logistics Specialists manage movements of assets and personnel,
maintain data in the ERP system that is directly linked with
billing, take orders for new and existing customers, monitors
operational data via Suez's premier remote monitoring platform -
InSight, dispatch drivers, coordinate their movements and assist
our technical service department with equipment troubleshooting.
Professionalism and attention to detail are key in this fast-paced
environment supporting 24/7 operations around the continent.
The Logistics Department serves as the communication core for Suez
Water Technology and Solutions and are essential to the success of
order fulfillment. Our Logistics specialists are expected to be
adept at providing world-class customer service in an ever-changing
technological industry.
Key Responsibilities:
--- Directs and monitors the Suez Water Technology and Solutions
operations for all customers by ensuring that employees and
equipment are available and in use when required.
--- Coordinates activities with the Sales, Drivers, Field Service
Representatives (FSRs) and respective Plant Managers or their
designated representatives.
--- Utilizes ERP system (SAP) to transacts orders, status updates
and equipment movement in real time
--- Acts as an information source for customers, managers and
employees on information received from the field.
--- Monitors mobile technical operations via Suez's InSight
platform
--- Receives customer requests for service from customer
representatives and various internal functions Commercial ,
Engineering, TechnicalService, etc.
--- Gathers pertinent information to ensure job success -
determines type of equipment, necessary supplies and test
equipment, FSR coverage, flow rate, feed water quality and on-time
delivery.
--- Dispatches drivers, field service personnel and equipment from
respective plants or diverts equipment in route, if necessary, to
the appropriate job sites.
--- Maintains contact with Drivers, FSRs, Sales Managers, service
centers, other company personnel, and customers serving as a 24
hour, 365 days a year communications center.
--- Maintains various records and logs. These may include, but are
not limited to job status report, customer information, travel
instructions to each of the job sites, driver dispatch logs, meter
readings, and customer job site data through Suez's customer
management tools.
--- Endeavors to maintain positive relationship with customers at
all times while collecting all pertinent information
--- Alerts Sales Managers, Plant Managers, Logistics, Global Field
Service, Quality, the applicable personnel to developing situations
and customer related updates
--- Works in conjunction with plant management to monitor driver
availability, rotation and location utilizing various means of
communication, including electronic logging software
--- Participates in the transfer of information at shift
change.
--- Provides basic technical consultation to FSRs, Drivers,
customers and others when requested.
--- Strives to keep a balanced inventory of mobile equipment based
on regional customer demand.
--- Contributes ideas to simplify execution of logistics while
being cost efficient and effective
Qualifications/Requirements:
--- High School Diploma or GED required.
--- Proficiency with Microsoft Office applications
--- Mathematical skills, including operations in all units of
measure, using whole numbers, fractions, decimals, and
percentages
Desired Characteristics:
--- Bachelor's Degree in transportation related program
preferred
--- Prior experience in logistics, freight, and/or driver
management
--- Ability to use business specific software programs,
specifically SAP
--- Experience in Water Technologies and Solutions Field Services
desirable.
--- Knowledge of Suez Water Technologies and Solutions applications
desirable. Mobile Water applications experience preferred.
--- Customer Focus.
--- Strong Interpersonal Skills.
--- Ability to work well on a teamwork Skills.
--- Strong communication skills, able to quickly, simply and
politely articulate concepts
--- Clear Thinker.
We offer competitive compensation and benefits working in a dynamic
environment with challenging projects and training provided to
ensure your success.
We realize diverse teams make smarter decisions, deliver better
results, and build stronger communities. We're an organization that
champions diversity and inclusion at every level and are proud to
be an equal opportunity workplace!
Keywords: Veolia Water Technologies & Solutions, Norfolk , Logistics Specialist, Professions , Norfolk, Virginia
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