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Deployment Consultant

Company: SVT Robotics
Location: Norfolk
Posted on: September 19, 2022

Job Description:

SVT Robotics enables companies to integrate and deploy industrial robotics without the need for custom code. That's a game changer in the world of robotics! It means we've cracked the code for our clients to rapidly deploy automation technology, transform their businesses, and adapt to an ever-changing market. Our one-of-a-kind SOFTBOT - Platform and talented team of builders makes it possible.

Headquartered in Norfolk, Virginia, SVT scours the country for best-in-class talent to add to our team of innovators, software experts, and robotics industry leaders committed to serving companies across the U.S. and Europe. Our employees show up every day ready to innovate and create with one goal in mind: success for our customers.

As demand for our platform continues to increase, so does SVT's demand for high performers to help chart the course towards rapid growth and expansion. If you're ready to revolutionize the future of industrial robotics and possess an entrepreneurial spirit and zeal for achieving results, we'd like to hear from you!

About the Role: Deployment Consultant

The core responsibility of the Deployment Consultant is to work directly with customers to build out implementations of SVT's SOFTBOT - Platform, which allows customer workflow management systems to interface with Robots and accomplish repetitive tasks. This involves software implementation, configuration, troubleshooting, training and runbook development for customers to be able to manage the system themselves after the consultant leaves with the system up and running.

Deployment consultants work side-by-side with solution architects, project managers, technical support and account management to ensure that each implementation project is executed as quickly and completely as practical.

You'll need to be both very technical and a strong communicator - comfortable working through debugging communications between devices using HTTP, TCP/IP and GRPC. You'll work with Linux, docker, and a litany of other technologies as you implement these solutions in customer environments. You'll be measured on engagement, execution, quality of work product, customer satisfaction and utilization.

This role requires up to 35% travel (primarily in the United States).

At SVT, that's what we do. We connect awesome technology to amazing customers at speeds that no one thought was possible!

A potential day in the life of SVT's Deployment Consultant:

  • Develop implementation plan for customer
  • Develop business validation success plan based on customer business outcomes
  • Remotely deploy and configure software to customer site
  • Drive software integration and validation
  • Develop system runbooks, train end users stakeholders on use and maintenance of systems
  • Assist customer and troubleshoot deployment during go-live, coordinating with solution architects and project management
  • Provide feedback and lessons learned to cross-functional leadership at the close of engagement
    You can be successful in this role if you have:
    • 2+ years customer-facing project delivery experience
    • 2+ years of software implementation experience
    • Demonstrated experience developing business success plans with customers
    • Demonstrated experience administering Linux and docker
    • Demonstrable experience writing Transact-SQL queries
    • Knowledge of common REST API troubleshooting methodologies
    • Knowledge of common network terminology and connectivity troubleshooting techniques
    • Experience troubleshooting system communication issues
    • Experience in creating implementation reports and ROI studies using business metrics
    • Outstanding work ethic, organizational and communication (oral and written) skills
    • Knowledge of business best practices, issues faced, and operations
    • Experience working in a matrix responsibility environment
    • Domain knowledge and experience in warehousing, distribution, software systems integration or manufacturing automation
    • A desire to work with a multitude of customers in a variety of locations
    • The ability to work both remotely and in an office-based team environment
    • A can-do attitude
      You get bonus points for having:
      • Bachelor's Degree in a technical discipline or related military experience
      • Experience implementing & troubleshooting solutions that use SOAP, TCP socket and GRPC communications
      • Strong sense of accountability

        About us
        • Competitive salary and compensation structure
        • 401k with generous company match
        • Health benefits, including medical, dental, and vision
        • Unlimited, flexible PTO and generous holiday schedule
        • Flexible parental leave
        • Fun, innovative team and remote-friendly culture
          Are you with us?

          We're ready to meet you if you wake up every day eager to get your hands dirty in a high-growth start-up atmosphere.

          SVT Robotics is an equal opportunity employer, and we value diversity on all our teams. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

          Our team is built on a culture of curiosity and innovation that serves as the foundation of our product. Here, you can and will create something awesome. Come join our growing team!

          For more information about us, please visit https://www.svtrobotics.com/

Keywords: SVT Robotics, Norfolk , Deployment Consultant, Professions , Norfolk, Virginia

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