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Business Process Analyst II

Company: Cox Communications Inc
Location: Norfolk
Posted on: May 15, 2022

Job Description:

Primary Location: 6305 Peachtree Dunwoody Rd, Norfolk, VA, USDivision: Cox CommunicationsJob Level: Individual ContributorTravel: NoSchedule: Full-timeShift: Day JobRequisition Number: 225182_87395274At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.Keep reading to learn more about this opportunity to join the Cox family of businesses.Outside Plant Engineering and Construction is seeking an innovative Business Process Analyst to join our Construction Operations team. You will support tool administration and content management within the Construction department. You will need to understand business/content needs to create organizational alignment. You willl collaborate with the design teams to determine application, database, & other system impacts based on customer input. You will be the Application Administrator for Constructions Knowledge Management system with responsibility for managing /resolving support tickets, knowledge requests, creating new content and posting for the end user.Primary Responsibilities and Essential Functions:

  • Serve as Application Support for the Knowledge Management system supporting Construction fulfillment.
  • Works with Business Analyst to interpret customer and business needs and translate them into application, system, technical and operational requirements.
  • Prepares documentation for new or existing knowledge
  • Provides analytical support and business/technical review for submitted emails and BAU (Business as Usual) needs to ensure alignment
  • Works with the Knowledge Manager and other Knowledge Champions to review and audit/self-assess the process and its techniques and methods
  • Deploys the process and related methods and techniques
  • Evaluates performance metrics against the defined critical success factors, institutes actions to correct shortcomings or further streamline the process, and prioritizes expansion activities
  • Determines Service Lifecycle information requirements Engages and participates in projects/applications requirement sessions to ensure proper technical requirements are clearly documented, testable, and managed.
  • Will work closely with business and boundary partners (Field Operations, Customer Care, Engineering and vendors) to support application lifecycle from development through implementation.
  • Works directly with Development and QA teams to complete application implementations with minimal impact to customers.
  • Evaluates performance metrics against the defined critical success factors and institutes actions to couse correctReviews vendor documents as appropriate including detailed functional specifications, and file and field layouts and determines if vendor solutions meet Cox requirements.
  • Provide support to Construction Fulfillment as it relates to Knowledge Content and/or the Knowledge Management system within Construction.Qualifications:Minimum:
    • 3 years or more of job related experience in an analyst role.
    • Proficient communication skill including advanced writing abilities
    • Proficient in MS Word, MS Excel, MS Power Point.

      • BS/BA in related discipline.
      • Construction or Engineering experience a plus
      • 5 years of application support
      • 5 years of experience working in an analyst role in Technology or Engineering/Construction

        Who We AreAbout Cox CommunicationsCox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.About CoxWe are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Keywords: Cox Communications Inc, Norfolk , Business Process Analyst II, Professions , Norfolk, Virginia

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