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Help Desk Analyst

Company: Apex Systems
Location: Norfolk
Posted on: September 16, 2020

Job Description:

MUST HAVE EITHER AN ACTIVE SECURITY CLEARANCE OR CE VERSION OF COMPTIA CERTIFICATION (A+, Network+, Security+) to qualify for this role - we are able to sponsor clearances and offer a Security+ Boot Camp!-- Job Description:--Taking tier 1 level calls in support of the network. Using SM7 ticketing system to track issues. Resolving customer issues with great service and compassion for their problem. Acts as liaison for customers and maintains knowledge of company products and customer service processes. Technical backgrounds preferred. -- Responsibilities:--Provide professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Candidates need to have great customer service skills. Ideal candidate will be able to work in a call center environment, answering high volume phone calls. Candidates must be reliable, able to learn quickly, and show that they are dependable. Schedule: Must be flexible to work multiple shifts. Will be assigned a specific schedule upon training completion. Schedule could include weekdays, nights, over nights, weekends, and off shift hours.-- -- Requirements: Clearance Required:--Candidates must currently hold or be eligible for an active DoD secret clearance. We are able to sponsor candidates for clearances who meet the other position requirements. Certification:--CompTIA certification, must be CE version of any CompTIA (A+, Network+, Security+). General:--Excellent customer service experience. Experience with Microsoft Windows OS, HP Service Manager, Remedy or other ticketing system. Experience with basic troubleshooting hardware/software.

Keywords: Apex Systems, Norfolk , Help Desk Analyst, Professions , Norfolk, Virginia

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