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Operations Analyst I

Company: Dominion Energy
Location: Norfolk
Posted on: September 7, 2020

Job Description:

At Dominion Energy we love our jobs. That's right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that's proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered yes, then read on! At this time, Dominion Energy cannot transfernor sponsor a work Visa for this position. Relocation assistance is not available for this position. Job Summary Dominion is seeking an Operations Analyst I for our Electric Distribution Operations Center at our Norfolk, Virginia location. The Successful Candidate - Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. - Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. - Schedules and manages other non-emergency customer requested work in a timely and cost effective manner to ensure superior customer service. - Provides accurate and timely information to customers, and first line resolution to customer complaints. - Accurately reports outages to customers' accounts. - Accurately manages Estimated Restoration Times to customers. - Maintains scheduling, reporting and follow up to the Local Office. - Provides timely and accurate data for continual Service Reliability improvements. - Performs other duties as requested or assigned. - This position will require working on a rotating shift. Required Knowledge, Skills, Abilities & Experience - 0-2 years of experience plus an Associate's degree or 2+ years of related experience with a High School Diploma/GED; - Note: a partial year of related work experience of 6 months or greater will be considered one year towards the qualifications; - 9 months of ROC experience is required; - 9 months of experience in the following is preferred: - Customer Business Management System (CBMS) - Trouble Reporting System (TRS) - Trouble Reporting System Interface (TRSi) - Automated Resource Management Scheduler (ARM Scheduler) - Automated Restoration Callout System (ARCOS) - Arc-FM - Network Management System (NMS) - Dominion Mobile Viewer mapping systems; - Demonstrated related experience in areas such as engineering, dispatch, scheduling, etc. are also acceptable; - Basic knowledge of distribution and transmission systems: - Ability to learn job-specific computer applications - Ability to handle constantly changing and emerging priorities - Ability to address multiple tasks simultaneously; - Skills: interpersonal, verbal and written communications, customer service, analytical thinking, good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows-based applications; - Problem resolution; - Demonstrated sound analysis skills; - Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined above. Education Requirements Education Level: Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Associate's degree. MInimum Required Education Level: High School Diploma, GED. Licenses, Certifications, or Quals Description Working Conditions Office Work Environment 76 -100% Travel Up to 25% Other Working Conditions Test Description No Testing Required Export Control Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants. Other Information We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here . Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status. The Company is actively seeking United States military veterans who meet the qualifications outlined above. You can experience the excitement of our company - it's the difference between taking a job and starting a career.

Keywords: Dominion Energy, Norfolk , Operations Analyst I, Professions , Norfolk, Virginia

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