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Enterprise Service Desk Specialist with Security Clearance

Company: Morton Consulting LLC
Location: Norfolk
Posted on: August 17, 2019

Job Description:

Morton is seeking an Enterprise Service Desk Specialist in multiple locations including Norfolk, VA, New Orleans, LA, and Boise, ID. Description: Provides remote support and for computers, printers, mobile devices, and peripherals.
Experience with Microsoft Windows OS, versions 10, 8 and 7.
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
Experience with Remote Desktop. Experience with Hardware/Software troubleshooting.
Experienced in basic network troubleshooting (TCP IP).
Excellent customer service / customer interaction skills.
Exceptional communication and documentation skills for troubleshooting and trouble ticket handling.
Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
Experience with IT information assurance and cyber-security.
Experience with Active Directory to include account creation/management and File Share permissions management. Requirements: High school education or equivalent (GED).
Requires (1-3) years of related experience in information systems, or equivalent combination of experience and college level education.
Ability to type 20 words a minute or better.
Active Secret (or higher) DoD Security Clearance or Interim Clearance.
Valid DoD 8570: A+ce Certification, Network +ce, or Security +ce

Keywords: Morton Consulting LLC, Norfolk , Enterprise Service Desk Specialist with Security Clearance, Other , Norfolk, Virginia

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