Bus Operator Trainee
Company: Hampton Roads Transit
Posted on: June 13, 2019
Position: Bus Operator Trainee
Department: Transit Operations
Reports To: Bus Training Instructor
Hourly Wage: $14.55 hr
*Sign on Bonus $1,000 CDL License holder*
Responsible for operating Agency revenue service vehicles safely to
include 29 to 40 ft buses used in public transportation in the
cities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth
and Virginia Beach. Assumes responsibility for the safety of Agency
customers and equipment; performs routine vehicle inspections to
ensure proper operations. Communicates appropriate information to
customers, Supervisors and other designated to receive such
information. Answers inquiries from customers and others. Follows
Agency transportation guidelines, operating rules and procedures.
Responsible for collecting fares, overseeing the safety of
passengers, resolving problems, providing good customer relations
and maintaining public trust. Arrives on-time and works
independently with minimal supervision, however, work performance
is carefully and frequently evaluated by supervisor through
monitoring of bus schedule adherence, driving record, and the
courteous treatment of the public.
Essential Job Functions:
Operates a transit vehicle to pick up, transport and discharge
passengers while adhering to transit vehicle route schedule and
maintaining a pleasant and courteous manner.
Operates any one of the five models of buses varying in size from
29 to 40 ft.
Performs HRT pre-trip inspection of transit bus for mechanical
problems prior to beginning scheduled run. This includes conducting
an external/internal visual inspection of the transit bus and
pre-testing all necessary equipment, operating/safety devices, and
transit bus controls for use while in service. Also conducts an
internal visual inspection at the end of revenue service to collect
and turn-in lost items.
Complete familiarization with system and safety features; geography
and roadways of an assigned route and of the entire service area;
traffic rules, regulations and laws, transfer points and fare
Refers to time schedules and instructions for pull-outs, line
service, pull-ins, and off-route trips
Provides information on bus services to passengers which include
bus schedules, routes and fare information.
Receives and transmits two-way radio messages involving accidents,
incidents, emergencies, criminal activities, or other authorized
HRT business utilizing judgment and discretion to ensure customer
and individual safety.
Maintains radio contact with CENTRAL Communication to report
transit vehicle breakdown, accidents, interruptions in service, or
other vital information to maintain efficient transit
Writes reports and completes forms as required, may prepare
detailed written reports concerning accidents incidents, breakdowns
and mechanical defects, as required at the end of their shift.
Adheres to safety rules, regulations, and Standard Operating
Procedures (SOP) to ensure the well being of Hampton Roads Transit
customers and employees.
Operates a passenger bus safely and effectively in accordance with
the Virginia Code and local traffic regulations.
Maintains scheduled time over assigned route.
Ensures safe operation of HRT vehicles under adverse
Performs vehicle operations at varying hours of day and night. Will
work outside regular business hours as required by the Labor
Agreement and by the selection of posted runs.
Collects proper fares from boarding passengers.
Operates a wheelchair lift, secures passengers wheelchair and
assists passengers with disabilities in boarding, riding and
alighting in a safe manner which may include pushing a manual
wheelchair up a particularly steep ramp.
Responsible for maintaining a general awareness of HRT's EMS
Responsible for handling all related job responsibilities in
accordance to HRT's Environmental Policy, relevant EMS Standard
Operating Procedures, and Emergency Management Plan
All other duties as assigned
Required Knowledge, Abilities and Skills essential to Job
Ability to comprehend and operate bus on all streets in Chesapeake,
Hampton, Newport News, Norfolk, Portsmouth and Virginia Beach.
Ability to operate vehicle under safest possible conditions.
Ability to establish and maintain good public relations and
effective working relationships with others.
Ability to successfully complete the Bus Operator Training Program,
which includes achieving the required minimum scores on all written
and driving tests and evaluations.
Ability to read, write, and speak English.
History of satisfactory attendance, which includes the ability to
report to work in a punctual manner.
Ability to read and understand maps and time tables, which includes
determining directions and following a mapped-out route.
Ability to use prudent judgment and common sense in making quick,
safe decisions with minimal supervision and adapt to constantly
changing operating environments.
Ability to effectively communicate, both orally and in writing,
while interacting with customers and HRT staff in a courteous,
professional manner. This includes providing good customer service
by attending to the needs of a diverse customer base in a sensitive
Ability to work and maintain professional composure while under
stress and pressure.
Must have a working knowledge of relevant equipment, policies,
procedures, and strategies to promote effective security operations
for the protection of people, data, property and the
Extensive knowledge of defensive driving techniques, safety
guidelines; customer service procedures and Standard Operating
Procedures relevant to your position.
Social perceptiveness skill. This includes being aware of others'
reactions and understanding why they react as they do.
Ability to see details from a distance, make sound judgment on
objects that are closer or farther away from the vehicle ensuring
the proper distance is maintained.
Ability to recognize when something is going wrong and quickly
respond to situations which may jeopardize the safety of
Must be able to listen, understand and carry out the information,
ideas, and direction presented verbally, or electronically by
CENTRAL Dispatch and or a street supervisor.
A high degree of maturity, courtesy, memory, and concentration is
needed to perform duties.
Required Software Knowledge and Skills essential to Job
Proficiency in using computer systems and the listed software
applications associated with performance of assigned work is
essential. Basic problem solving skills associated with software
applications used is expected. Software usage relevant to job
duties will be evaluated.
Basic computer systems for the acquisition of forms/reports in the
operation of scheduled routes
Training and/or Education:
High School graduate and/or equivalent GED.
Three years public driving experience or five years of related work
One year of customer service experience
Licenses or Certificates:
Must have CDL Class B license and/or CDL permit and the ability to
acquire within sixty (60) days of employment a valid Virginia CDL
Class B license with air brake and passenger endorsements.
Ability to pass DOT physical examination
Must be able successfully complete Hampton Roads Transit's bus
operations training program.
Must successfully pass a job-related agility assessment.
Must be able to pass federal government background screening
process for local military installation access
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Physical demands include, but are not limited
to the following:
Climb and descend bus steps
Climb up and down the stairwell
Ability to walk approximately ¼ mile in all weather
Ability to bend at the knees or squat to perform various pre-trip
Must be able to lift at 10 lbs
Ability to kneel, bend and squat at wheelchair securement
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Must be able to work flexible
hours on various days of the week. This includes weekends; evenings
and holidays, and to be available for work on short notice.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Work involves
meeting multiple demands on a timely basis. Duties may require some
Keywords: Hampton Roads Transit, Norfolk , Bus Operator Trainee, Other , Norfolk, Virginia
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