Team Lead, Patient Access
Company: Sentara Health
Location: Norfolk
Posted on: September 3, 2024
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Job Description:
City/State
Norfolk, VA
Overview
Work Shift
Rotating (United States of America)
Sentara Health is currently seeking a Team Lead, Patient Access at
our Sentara Norfolk General Hospital in Norfolk, Virginia.
Up to $1,500Sign-On Bonus for Qualified Candidates!
Hours/Shift: Full-Time, Nights
Sentara Benefits:
We are setting the standard for medical excellence within a
vibrant, creative, and highly productive workplace. Sentara offers
exciting benefits including medical, dental, vision, paid annual
leave, paid parental leave, emergency caregiver leave, educational
assistance, student loan paydown, 403(B), 401(K) and more! For more
information about our employee benefits click Benefits - Sentara
(sentaracareers.com)
Position Overview:
The Patient Access Team Leader is a working resource to the patient
registration teams. The responsibilities include registering
patients, coordinating staffing and work assignments during the
shift, real-time monitoring of registration performance to ensure
department standards and procedures are followed, and researching
and resolving the team's insurance verification issues using the
insurance verification tools (Change Health, Epic RTE). They serve
as point-of-contact to both internal and external customers for the
assigned shift and registration area and address problems at the
time they occur.
The Patient Access Team Leader also assists the Team Coordinator
and department leadership by serving as registration system
super-user, taking on-call rotation, participating in the
interviewing process, preparing and reviewing reports, performing
QA audits, mentoring and training staff, managing department supply
levels, and participating in meetings and workgroups.
Click to hear Jasmine tell us about a day in the life of a Patient
Access Representative with Sentara Health.
Education Required:
High School Diploma
Experience Required:
Two Years of Customer Service and/or
Two Years of Data Entry
Proficiency in Keyboarding
*Associate or bachelor's degree in Lieu of two years of
experience*
K eywords: #INDEED, Customer Service, Patient Registration, Data
Entry, Front Desk, First Point of Contact, Insurance, Insurance
Verification, Talroo-Allied Health, Scheduling, Receptionist,
Non-clinical, monster
Job Summary
The Patient Access Team Leader is a working resource to the patient
registration teams. The responsibilities include registering
patients, coordinating staffing and work assignments during the
shift, real-time monitoring of registration performance to ensure
department standards and procedures are followed, and researching
and resolving the team's insurance verification issues using the
insurance verification tools (Change Health, Epic RTE). They serve
as point-of-contact to both internal and external customers for the
assigned shift and registration area and address problems at the
time they occur.
The Patient Access Team Leader also assists the Team Coordinator
and department leadership by serving as registration system
super-user, taking on-call rotation, participating in the
interviewing process, preparing and reviewing reports, performing
QA audits, mentoring and training staff, managing department supply
levels, and participating in meetings and workgroups.
Two years of customer service and/or data entry experience
required. Two year of previous healthcare experience in a related
area required, three years preferred. Associates or bachelors
degree can be considered in lieu of two years of experience.
Required to meet the written requirements and competency to serve
as a preceptor and to provide department orientation. Required to
be a trained super user for McKesson (HBOC/HealthQuest) and/or Epic
(Prelude/Resolute), and the insurance eligibility/verification
system.
Demonstrated competency of working in two or more Patient Access
areas required.
One of the approved professional certifications must be obtained
within 6 months of hire. CHAA, CRCR, or CRCS certification
required.
Qualifications:
Certified Healthcare Access Associate (CHAA) - Certification -
National Association of Healthcare Access Management (NAHAM),
Certified Revenue Cycle Specialist (CRCS) - Certification -
American Association of Healthcare Administrative Management
(AAHAM)
Customer Service, Data Entry, Healthcare
Skills
Active Listening, Communication, Coordination, Critical Thinking,
Leadership, Microsoft Office, Service Orientation, Social
Perceptiveness, Speaking, Technology/Computer
Sentara Healthcare prides itself on the diversity and inclusiveness
of its close to an almost 30,000-member workforce. Diversity,
inclusion, and belonging is a guiding principle of the organization
to ensure its workforce reflects the communities it serves.
Per Clinical Laboratory Improvement Amendments (CLIA), some
clinical environments require proof of education; these regulations
are posted at ecfr.gov for further information. In an effort to
expedite this verification requirement, we encourage you to upload
your diploma or transcript at time of application.
In support of our mission "to improve health every day," this is a
tobacco-free environment. Associated topics: assistant general
manager, business coach, district manager, editor in chief,
executive producer, executive team leader, manager, shift lead,
shift supervisor, supervisor
Keywords: Sentara Health, Norfolk , Team Lead, Patient Access, Other , Norfolk, Virginia
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