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Communications Assistant - REMOTE in VA - Part Time FRIDAYS AND WEEKENDS

Company: Sentara Health
Location: Norfolk
Posted on: June 5, 2024

Job Description:

City/State
Norfolk, VA

Overview

Work Shift
First (Days) (United States of America)

Sentara Health has a remote, Part time opportunity for dynamic Communications Assistant in VA!

Position is remote, but candidates need to live within a one-hour drive of either Sentara RMH Medical Center in Harrisonburg, VA or Sentara Norfolk General Hospital in Norfolk, VA.

T his position will support our doctors offices when they are closed. This is a part time position, 20 hours per week, and requires availability on Fridays, weekends, and holidays. The hours for this position are 7am - 11am on Fridays and 7:30am - 4pm on weekends and holidays.

The Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees at your level and additional duties as assigned.


Requirements:

  • One year of experience with computers is required.
  • High School Diploma or Equivalent is required.
  • Previous healthcare and multi-line phone experience preferred.
  • Understanding of medical terminology preferred.

    Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

    Keywords: Work from home, Remote, part time, Call center, Monster, Talroo - Allied Health

    Job Summary

    Entry level position, Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees at your level and additional duties as assigned.

    Previous healthcare and multi-line phone experience preferred. Understanding of medical terminology preferred.

    Qualifications:

    HS - High School Grad or Equivalent (Required)

    Call Center, Computer/Keyboard Skills, Customer Service, Healthcare

    Skills

    Active Listening, Communication, Microsoft Office, Service Orientation, Speaking, Technology/Computer

    Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

    Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

    In support of our mission to improve health every day, this is a tobacco-free environment.

Keywords: Sentara Health, Norfolk , Communications Assistant - REMOTE in VA - Part Time FRIDAYS AND WEEKENDS, Other , Norfolk, Virginia

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