ServiceNow SPM - Lead

Company: Sentara
Location: Virginia Beach
Posted on: April 16, 2024

Job Description:

City/StateVirginia Beach, VAOverviewWork ShiftFirst (Days) (United States of America)Sentara Health is seeking an experienced ServiceNow SPM Lead to join our ServiceNow team!This position is 100% Remote -Candidates must have a current residence in one of the follow states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine Maryland, Minnesota, Nebraska, Nevada, North Carolina, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming !The ServiceNow Team is looking for an experienced ServiceNow SPM Lead to join our team and help evolve platform project management functionality to support the needs of our growing Enterprise PMO. You'll lead design decision meetings, solutioning and build for this key module in our platform. You'll also provide stellar support to ensure effective operations and use by our diverse PMO groups. The ideal candidate will possess a broad and deep technical understanding of the ServiceNow Platform with specific focus on the applications in the Strategic Portfolio Management Suite of Products. They will also have significant experience implementing and supporting Project Management products.Areas of responsibility include:

• Provide Strategic Portfolio Management (SPM/ITBM) technical knowledge and expertise to ensure optimal solution implementation.
• Participate in business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key stakeholders
• Design, configure, test, document, and deploy platform solutions to the environment
• Provide technical insight into the solutioning for the best user experience and value proposition
• Primary liaison with stakeholders customers for operational concerns
• Implement and enhance ServiceNow platform and modules per business requirements
• Keep current with new ServiceNow capabilities and technologies
• Oversee or complete configuration, reporting and workflow administration to support business processes on the platform
• Formulate testing approaches and test cases and document them
• Create technical architecture and technical specification documentation
• Participate in/conduct code walkthroughs and ensure coding standards are met
• Assess and prepare technical documents, analyses, and briefings in support of business management and technology delivery environments (for Financial Management, Business Planning Portal, Alignment Planner. Innovation, Demand, Resource, Time, Project, Program, Portfolio Management, Agile Development, Test & Release Management, etc.)
• Consistently and proactively meet deadlines for project deliverables, such as user stories, technical design documentation, technical knowledge transfer documents, etc.Qualifications
  • Demonstrated technical knowledge of and experience with ServiceNow platform with a specific focus on the Strategic Portfolio Management suite of products (Project, Program, Portfolio Management, Innovation, Demand, Resource, Time, Financial Management, Business Planning Portal, Alignment Planner, etc.)
  • 5 years of demonstrated ServiceNow Administration experience
  • 3 years of experience supporting project management technologies
  • 10 years proven experience in Information Technology and Information Systems
  • Demonstrated experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders
  • Authenticity, self-awareness, resiliency, and curiosity
  • Domain knowledge and experience with Strategic Portfolio Management practice capabilities a plus
  • ServiceNow Certified System Administrator
  • ServiceNow CIS Certification a plus (CIS-PPM or APM preferred)
  • BS degree in Computer Science, or related discipline from an accredited college/university or equivalent experience
  • ITIL Certifications a plus
  • Excellent Microsoft Office Productivity suite skillsFor more than a decade, Modern Healthcare magazine has ranked Sentara Healthcare as one of the nation's top integrated healthcare systems.That's because we are dedicated to growth, innovation, and patient safety at more than 300 sites of care in Virginia and northeastern North Carolina, including 12 acute care hospitals.SentaraBenefitsAs the third-largest employer in Virginia, Sentara Health was named by Forbes Magazine as one of America's best large employers. We offer a variety of amenities to our employees, including, but not limited to:
    • Medical, Dental, and Vision Insurance
    • Paid Annual Leave, Sick Leave
    • Flexible Spending Accounts
    • Retirement funds with matching contribution
    • Supplemental insurance policies, including legal, Life Insurance and AD&D among others
    • Work Perks program including discounted movie and theme park tickets among other great deals
    • Opportunities for further advancement within our organizationSentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within avibrant, creative, and highly productive workplace. For information about our employee benefits, please visit:Benefits - Sentara ()Join our team!We are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth!Note: Sentara Healthcare offers employees comprehensive health care and retirement benefits designed with you and your family's well-being in mind. Our benefits packages are designed to change with you by meeting your needs now and anticipating what comes next. You have a variety of options for medical, dental and vision insurance, life insurance, disability, and voluntary benefits as well as Paid Time Off in the form of sick time, vacation time and paid parental leave. Team Members have the opportunity to earn an annual flat amount Bonus payment if established system and employee eligibility criteria is met.For applicants within Washington State, the following hiring range will be applied: $100,464 to $167,419 annually keywords: Talroo-IT, Indeed, Monster, Circa, LinkedIn, #Dice, serviceNow, SPM, Job SummarySoftware product development focuses on developing multiple types/categories of software including end-user applications, enterprise data architecture, and operating systems/utility software and tools, which provides a platform for running end-user applications for external customers. The work includes: *Understanding the domain of the software problem and/or functionality, the interfaces between hardware and software, and the overall software characteristics *Using programming, scripting, and/or database languages to write the software code *Supporting software test engineering, DevOps, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding software enhancements *Applying knowledge of software development best practices, including technical design specifications, coding standards, code reviews, source control management, build processes, testing, and operations.
      
      Possesses key certification(s) or another credential(s) determined central to the systems or applications supported.
      
      An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience. Responsibilities typically include: * Works independently with general supervision. * Problems faced are difficult but typically not complex. * May influence others within the job area through explanation of facts, policies, and practices.
      
      Experience in lieu of Bachelor's Degree
      
      5+ years of relevant experience with a degree
      
      7+ years of relevant experience without a degreeQualifications:BLD - Bachelor's Level DegreeSkillsSentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.In support of our mission "to improve health every day," this is a tobacco-free environment.

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