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Team Coordinator, Patient Access, ED

Company: Sentara Health
Location: Norfolk
Posted on: February 10, 2024

Job Description:

City/State
Norfolk, VA

Overview

Work Shift
First (Days) (United States of America)

Sentara Health is currently seeking a Team Coordinator for Patient Access in the Emergency Department at our Sentara Norfolk General Hospital in Norfolk, Virginia.

Hours/Shift: Full-Time, Days

Sentara Benefits:

We are setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. Sentara offers exciting benefits including medical, dental, vision, paid annual leave, paid parental leave, emergency caregiver leave, educational assistance, student loan paydown, 403(B), 401(K) and more! For more information about our employee benefits click Benefits - Sentara (sentaracareers.com)

  • Join our team! Be a part of an excellent healthcare organization who cares about People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! The people of the communities that we serve have nominated Sentara Employer of Choice for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years.

    Position Overview:

    The Team Coordinator for Patient Registration and/or Patient Financial Services is responsible and accountable for the daily operations of one or more areas. Supervises staff including coordinating quality and customer service activities; assisting in the development and monitoring of the department budget; coordinating the purchasing and payroll processes; serving as a technical resource to team members; and performing work assignments as needed to provide appropriate coverage and to mentor/assist staff. Responsible for interviewing, hiring, and developing staff with the goal of developing a highly effective work team. Serves as chief retention officer for areas of responsibility.

    Education Required:

    Bachelor s Level Degree

    Equivalent experience in Registration may be considered in lieu of Bachelors degree.

    Experience Required:

    One year of Supervisory

    Two years of Healthcare

    Two years of Administrative

    Certifications Required:

    Certified Healthcare Access Manager (CHAM) OR Certified Healthcare Access Associate (CHAA) required to be obtained within 12 months.

    K eywords: #INDEED, Customer Service, Patient Registration, Leadership, Supervisor, management, assistant manager, coordinator, healthcare, team coordinator, First Point of Contact, Insurance, Insurance Verification, Talroo-Allied Health

    Job Summary

    The team coordinator for Patient Registration and/or Patient Financial Services is responsible and accountable for the daily operations of one or more areas. Supervises staff including coordinating quality and customer service activities; assisting in the development and monitoring of the department budget; coordinating the purchasing and payroll processes; serving as a technical resource to team members; and performing work assignments as needed to provide appropriate coverage and to mentor/assist staff. Responsible for interviewing, hiring, and developing staff with the goal of developing highly effective work team. Serves as chief retention officer for areas of responsibility.

    Equivalent experience in Registration may be considered in lieu of Bachelors degree.

    Certified Healthcare Access Manager (CHAM) OR Certified Healthcare Access Associate (CHAA) required to be obtained within 12 months.

    Qualifications:

    BLD - Bachelor's Level Degree (Required)

    Certified Healthcare Access Associate (CHAA) - Certification - National Association of Healthcare Access Management (NAHAM), Certified Healthcare Access Manager (CHAM) - Certification - Other/National

    Administrative, Healthcare, Supervisory

    Skills

    Active Learning, Active Listening, Communication, Coordination, Critical Thinking, Judgment and Decision Making, Leadership, Mathematics, Mgmt of Staff Resources, Microsoft Excel, Microsoft Office, Microsoft Word, Monitoring, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Troubleshooting, Writing

    Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

    Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

    In support of our mission to improve health every day, this is a tobacco-free environment.

Keywords: Sentara Health, Norfolk , Team Coordinator, Patient Access, ED, Other , Norfolk, Virginia

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