Automotive Service Advisor

Company: Hireology
Location: Norfolk
Posted on: May 27, 2023

Job Description:

Experience - 1 year or more a plus - can train the right candidate Degree - None Job Description The ASM/Service Advisor is responsible for building "strong" customer relationship and selling the technicians' time. You will greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up process, sell and up sell services by emphasizing our value, keep customers updated on services & repairs, Being proactive and ensuring the customers are kept up to date on their vehicles. You are required field all live service calls; you are required to take ownership of our customers' service experience by making our PRIORITY the CLIENT--- Ensure that customers receive prompt, courteous, and effective service Greet customers and assist them with any inquiries they may have Perform vehicle walk around and documentation of customer concern(s) to enable the technician to properly diagnose and service the vehicle. All service write-up performed by a tablet Drive the sale team of technicians' time to meet departments sales forecast Consult with the client on applicable service and specials. Prioritize required services, and be prepared to provide options upon request. SELL VALUE - Not product Document declines for services and ask for follow-up on future service considerations. Establish and maintain a close relationship with the customer Keep all clients informed on completion times, service expenses, and possible changes. Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed. Review the CSI report card Ensure customer has a positive dealership experience Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Spend quality time building relationship with our clients.

• the product well enough to answer characteristic and operational questions regarding the customer's vehicle. Job Requirements As an ASM / Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. You must be a self-starter and the want to read and learn to become the next Service Manager or even GM
  ---One year of experience in a service advisor role is strongly preferred - BUT if you have the drive and can demonstrate a great desire; you may be a good candidate! ---Must have computer proficiency --- Valid driver's license with 3 year clean driving history ---Paid training, commission and bonus opportunities. ---Major medical, dental, life insurance, matching 401K, sick pay, and vacation pay. ---Amazing career opportunities, career development and training Make the move, to a better career at Priority Ford. Apply Now! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply for Automotive Service Advisor First name (required) Last name (required) Email address (required) Phone number (required) I would like to receive updates about my application via SMS Address (required) City (required) State/Province Were you referred by anyone? Yes No Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Timeframe to start new position What is your earliest available start date? Work History City (required) State Job title held (required) End date Current Education Highest level of education completed Military Experience Did you serve in any branch of the US Armed Services? (optional) Yes No Other Information Why do you think this position is a good fit for you? (optional) Have you ever worked with Priority before? If yes, what store and position? Please list your full date of birth. (Month/Date/Year.) Do you have a legal right to work for any employer in the United States? Select Signature and VerificationI certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying. undefined (required) Date: 5/2/2023 Please contact us if you would like to better understand our data collection and usage policies.

Keywords: Hireology, Norfolk , Automotive Service Advisor, Other , Norfolk, Virginia