Desktop Support

Company: SAIC
Location: Norfolk
Posted on: March 19, 2023

Job Description:

**Description**SAIC is seeking **Desktop Support** in **Norfolk, VA** to support the **US Army Corps of Engineers Revolutionary IT Services (USACE RITS)** to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.**NOTE: Must be willing to travel within a 2 hour radius, to other USACE locations, during work hours.****JOB DESCRIPTION:**+ Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages+ Install and test personal computers, printers, and other peripherals+ Configure operating system, load shrink-wrap programs and other application software programs+ Troubleshoot printer, computer, and peripheral incidents+ Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software+ Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems**Qualifications****REQUIRED EDUCATION AND EXPERIENCE:**+ Associates and three (3) years or more of related experience; additional experience accepted in lieu of degree+ Experience in Tier II helpdesk environment+ Experience installing and configuring Windows 10 and MS Office 365 applications+ Experience using ServiceNow or a similar ticketing system+ Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. After hours support may be required+ Must be willing to travel when necessary+ Must have a valid driver's license and willing to travel to other locations within 2 hour radius during work hours**REQUIRED CERTIFICATIONS:**+ Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)**REQUIRED CLEARANCE:**+ Interim Secret Clearance required prior to start; SAIC will help to obtain+ Must be a current US CitizenCovid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.REQNUMBER: 2303545SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

Keywords: SAIC, Norfolk , Desktop Support, Other , Norfolk, Virginia