Member Outreach Rep

Company: Sentara
Location: Norfolk
Posted on: January 21, 2023

Job Description:

City/StateNorfolk, VAOverviewWork ShiftFirst (Days) (United States of America)Sentara Health Plans is currently recruiting for a Full-Time day shift, Member Outreach Rep, Remote in Virginia Beach, VA.Directly initiates outbound member outreach and education calls, following presentation scripts, and capturing health assessment and other member data as directed, using automated database. Probes for member understanding of plan benefits and rules and assesses for barriers to access or compliance.Job Requirements

• High School Grad or Equivalent
• Customer Service 2 years
• Health Coaching 2 years
• Clerical 2 years
• Customer Relations 2 years
• Microsoft Word, Excel
• Typing Speed 30+ WPMBenefits: Sentara offers an attractive array of full-time benefits including Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more. Sentara recognizes our employees by offering:
  • Comprehensive health care plans
  • Generous paid annual leave
  • 401a/401k/403b plan
  • Long and short-term disability
  • Tuition Reimbursement
  • Flex spending and life insurance
  • You can expect employee recognition, performance rewards, plus countless services and programs to enhance work/life balance.Sentara Health Plan is the health insurance division of Sentara Healthcare doing business as Optima Health and Virginia Premier.Sentara Health Plans provides health insurance coverage through a full suite of commercial products including consumer-driven, employee-owned and employer-sponsored plans, individual and family health plans, employee assistance plans, and plans serving Medicare and Medicaid enrollees.With more than 30 years' experience in the insurance business and 20 years' experience serving Medicaid populations, we offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services - all to help our members improve their health.Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day, join the Sentara Team!Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.keywords: clerical, customer relations, customer service, health plan, health coachingJob SummaryDirectly initiates outbound member outreach and education calls, following presentation scripts, and capturing health assessment and other member data as directed, using automated database. Probes for member understanding of plan benefits and rules, and assesses for barriers to access or compliance.
    
    Two years related experience in clerical, customer relations, customer service or health plan health coaching required, experience working in team environmentQualifications:HS - High School Grad or Equivalent (Required)Clerical, Customer Relations, Customer Service, Health CoachingSkillsMicrosoft Excel, Microsoft Word, Typing Speed 30+ WPMSentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.In support of our mission "to improve health every day," this is a tobacco-free environment.

Keywords: Sentara, Norfolk , Member Outreach Rep, Other , Norfolk, Virginia