Customer Experience Representative

Company: Enterprise Rent-A-Car
Location: Norfolk
Posted on: January 21, 2023

Job Description:

Enterprise Holdings has an exciting opportunity for three Full Time Customer Experience Representatives (CXR).

This position pays $16.38-$18.31 / hour + monthly commissions and bonus opportunities (hourly rate is based on experience) and is located at the Norfolk International Airport location - 2200 Norview Ave., Norfolk, VA 23518.

Differential pay is $2.00 (more an hour) and is applied to shifts starting at 1:45pm or later M-F and any shifts worked Saturday and Sunday.

Apart from religious observation, must be able to work one of schedules posted below:

Sunday - Thursday 3:30pm - 12am
Friday - Tuesday 3:30pm - 12am
Tuesday - Saturday 3:30pm - 12am

Full Time employees are offered benefits including:
Paid time off
Direct deposit
401k retirement investment plan with company match and profit sharing
Access to Employee Assistance Program
Discounts on renting vehicles
Discounts on purchasing vehicles through Enterprise Car Sales

The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans

Must be at least 18 years old
High School Diploma or G.E.D. required
Must have reliable transportation to and from work
Customer service or sales experience in retail, guest services, or administrative support is preferred
Must have a valid driver's license
Must have no more than 2 moving violations and/or at-fault accidents in the past 3 years (Total points on driving record cannot exceed 8 points).
No drug, alcohol related violations in the past 3 years.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be able to work one of the full time schedules:
Sunday - Thursday 3:30pm - 12am
Friday - Tuesday 3:30pm - 12am
Tuesday - Saturday 3:30pm - 12am

Keywords: Enterprise Rent-A-Car, Norfolk , Customer Experience Representative, Other , Norfolk, Virginia