Customer Experience Representative
Company: Enterprise Rent-A-Car
Location: Norfolk
Posted on: January 21, 2023
|
|
Job Description:
Enterprise Holdings has an exciting opportunity for three Full
Time Customer Experience Representatives (CXR).
This position pays $16.38-$18.31 / hour + monthly commissions and
bonus opportunities (hourly rate is based on experience) and is
located at the Norfolk International Airport location - 2200
Norview Ave., Norfolk, VA 23518.
Differential pay is $2.00 (more an hour) and is applied to shifts
starting at 1:45pm or later M-F and any shifts worked Saturday and
Sunday.
Apart from religious observation, must be able to work one of
schedules posted below:
Sunday - Thursday 3:30pm - 12am
Friday - Tuesday 3:30pm - 12am
Tuesday - Saturday 3:30pm - 12am
Full Time employees are offered benefits including:
Paid time off
Direct deposit
401k retirement investment plan with company match and profit
sharing
Access to Employee Assistance Program
Discounts on renting vehicles
Discounts on purchasing vehicles through Enterprise Car Sales
The Customer Experience Representative provides superior, friendly,
and efficient transactions and offering company approved services
and products to provide a positive experience for all customers.
This position also facilitates the rental process through
verification and documentation of all necessary driver information
to provide for an efficient and timely rental and return
experience.
Meet and greet customers in a professional, friendly, and timely
manner
Provide superior, efficient customer service by understanding and
communicating rental terms and conditions, vehicle features and
other services which includes offering optional protection
products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps,
local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general
questions, provide information and resolution for customers, other
branches, and other vendors
Place outgoing calls for callback management, and miscellaneous
calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required
vehicle maintenance
Continuously build knowledge and skills, pursue on the job training
and development opportunities and any company sponsored classroom
training
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High School Diploma or G.E.D. required
Must have reliable transportation to and from work
Customer service or sales experience in retail, guest services, or
administrative support is preferred
Must have a valid driver's license
Must have no more than 2 moving violations and/or at-fault
accidents in the past 3 years (Total points on driving record
cannot exceed 8 points).
No drug, alcohol related violations in the past 3 years.
Must be authorized to work in the United States and not require
work authorization sponsorship by our company for this position now
or in the future.
Must be able to work one of the full time schedules:
Sunday - Thursday 3:30pm - 12am
Friday - Tuesday 3:30pm - 12am
Tuesday - Saturday 3:30pm - 12am
Keywords: Enterprise Rent-A-Car, Norfolk , Customer Experience Representative, Other , Norfolk, Virginia
Click
here to apply!
|