Outbound Call Center Representative II (remote)

Company: V-Tech Solutions, Inc.
Location: Norfolk
Posted on: January 17, 2023

Job Description:

We are expanding our call center operations, so come grow with us! V-Tech Solutions, Inc. is looking for multiple dedicated Call Center Representatives to provide outstanding customer service and responsive communications to our client's customers. As an Outbound Call Center Representative for V-Tech you will be responsible for contacting customers who have made inquiries or have concerns related to their account, purchase experience, or product use. This role includes identifying customers' needs, researching customer issues, and providing prompt, clear solutions via multiple mediums. Your past demonstrated experience in paying attention to details, communicating effectively and clearly, and delivering outstanding customer service experience are all key to being successful in this role. This position is a remote position (though you must be physically located in the Tidewater VA area). It requires a minimum of 8-hours, daily, Monday-Friday between the hours of 7am to 8pm EST as well as your full attendance at a multi-week, mandatory training at the start of employment. V-Tech offers competitive benefits, compensation and other incentives. Responsibilities: --- Maintain confidentiality of customer information --- Successfully complete and disposition calls --- Work independently as well as support teamwork --- Listen effectively, establish rapport, and show compassion with customers --- Successfully complete all auditing done by management --- Fully understand the functionality needed to complete job via the dialer --- Process customer payments --- Call customers about delinquent accounts --- Maintain a pleasant phone demeanor --- Ability to build strong relationships --- If assigned, successfully complete all Corrective Action Plans within the delineated timeframe to maintain role --- Maintain needed training levels, including initial onboarding, for job functionality --- Arrive to work promptly for assigned schedules Required Skills: --- Resourceful and decision-making skills --- Proficient Keyboard/computer skills --- Exceptional verbal communication skills Minimum Experience and Education --- High school graduate or GED --- 3-6 months experience in an automated customer service environment Preferred Skills --- Some college education --- Bilingual --- Knowledge of healthcare/Medicare Veterans encouraged to apply! E/O/E

Keywords: V-Tech Solutions, Inc., Norfolk , Outbound Call Center Representative II (remote), Other , Norfolk, Virginia