Customer Order & Fulfillment Specialist
Company: Veolia Water Technologies & Solutions
Location: Norfolk
Posted on: November 26, 2022
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Job Description:
Around the globe, we help cities and industries manage, optimize
and make the most of their resources. We provide an array of
solutions related to water, energy and materials to promote a
cleaner more sustainable world for all of us.
The collective expertise and passion of our people, combined with a
broad portfolio of over 10,000 technologies, makes us uniquely
positioned to deliver solutions that positively impact the
environment. Come be part of something special - start your journey
today!
Role Summary/Purpose
Water Technology and Solutions is currently seeking a Specialty
Equipment Manager - Digital Fulfillment to join our Services Team
to provide water treatment process expertise and operational
guidance for membrane based and special application water treatment
equipment utilizing the Suez remote monitoring platform, InSight.
You will work in a highly collaborative, agile environment
partnering closely with InSight Technical Specialists and Field
Service Representatives to efficiently and effectively monitor
membrane based and special application water treatment equipment in
the region.
Essential Responsibilities
Engage in direct communication with customer(s) within the East
Region to promote customer loyalty and
build customer confidence by:
Monitor and Maintain transactional data in ERP
Review/Maintain orders to ensure complete and accurate order to
ensure quick/proper billing
Other Duties may include:
Troubleshoot remote monitoring connectivity issues
ERP master data maintenance
Support commercial team discussions with customers where
applicable
Minimum Qualifications/Requirements
Bachelor's Degree from an accredited college or university or
equivalent work experience.
Minimum 1-2 years of water treatment experience
Proficiency in SAP Sales/Distribution, Customer Service
Professional level experience with Microsoft Office Suite.
Ability and willingness to respond to afterhours emergencies
Desired Characteristics
At least 2-3 years of service within the engineered services
team
Familiarity with water treatment processes.
Familiarity with remote monitoring and diagnostics
Strong communication skills (written and oral)
Strong customer focus
Strong analytical skills and business acumen
Please Note: This position is open to the US and Canada with a
flexible location
We offer competitive compensation and benefits working in a dynamic
environment with challenging projects and training provided to
ensure your success.
We realize diverse teams make smarter decisions, deliver better
results, and build stronger communities. We're an organization that
champions diversity and inclusion at every level and are proud to
be an equal opportunity workplace!
Required
Keywords: Veolia Water Technologies & Solutions, Norfolk , Customer Order & Fulfillment Specialist, Other , Norfolk, Virginia
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