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Customer Order & Fulfillment Specialist

Company: Veolia Water Technologies & Solutions
Location: Norfolk
Posted on: November 26, 2022

Job Description:

Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.

The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment. Come be part of something special - start your journey today!

Role Summary/Purpose
Water Technology and Solutions is currently seeking a Specialty Equipment Manager - Digital Fulfillment to join our Services Team to provide water treatment process expertise and operational guidance for membrane based and special application water treatment equipment utilizing the Suez remote monitoring platform, InSight. You will work in a highly collaborative, agile environment partnering closely with InSight Technical Specialists and Field Service Representatives to efficiently and effectively monitor membrane based and special application water treatment equipment in the region.

Essential Responsibilities
Engage in direct communication with customer(s) within the East Region to promote customer loyalty and
build customer confidence by:

  • Monitoring performance and operation of water treatment equipment by utilizing the InSightremote monitoring platform
    • Schedule/facilitate operational reviews with site representative(s)
    • Report equipment performance Support parts and consumables order entry activities
      Monitor and Maintain transactional data in ERP
      Review/Maintain orders to ensure complete and accurate order to ensure quick/proper billing

      Other Duties may include:
      Troubleshoot remote monitoring connectivity issues
      ERP master data maintenance
      Support commercial team discussions with customers where applicable

      Minimum Qualifications/Requirements
      Bachelor's Degree from an accredited college or university or equivalent work experience.
      Minimum 1-2 years of water treatment experience
      Proficiency in SAP Sales/Distribution, Customer Service
      Professional level experience with Microsoft Office Suite.
      Ability and willingness to respond to afterhours emergencies

      Desired Characteristics
      At least 2-3 years of service within the engineered services team
      Familiarity with water treatment processes.
      Familiarity with remote monitoring and diagnostics
      Strong communication skills (written and oral)
      Strong customer focus
      Strong analytical skills and business acumen

      Please Note: This position is open to the US and Canada with a flexible location

      We offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success.

      We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace!

      Job Industries
      • Agriculture & Environment

Keywords: Veolia Water Technologies & Solutions, Norfolk , Customer Order & Fulfillment Specialist, Other , Norfolk, Virginia

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