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Part Time Hotel Front Desk

Company: Econo Lodge at Naval Station Norfolk
Location: Norfolk
Posted on: November 25, 2022

Job Description:

The Econolodge at Naval Station Norfolk is currently looking for Part Time Front Desk Agents.

The Guest Services Associate (GSA) is responsible for representing the hotel to the guest throughout all stages of the guest's stay. The GSA determines a guest's reservation status and identifies how long the guest will stay, helps guest's complete registration cards and then assigns rooms accommodating special requests whenever possible, verifies the guest's method of payment and follows established credit-checking procedures, places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel, and works closely with the housekeeping department in keeping room status reports up to date. The GSA also provides area information and suggestions of places to eat, shop, etc., to guests that inquire, so area knowledge is a must.

*Overview of Duties and Responsibilities*

- Registers guests and assigns rooms. Accommodates special requests whenever possible.

- Assists in pre-registration and blocking of rooms for reservations.

- Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures

- Understands room status and room status tracking.

- Knows room locations, types of rooms available, and room rates.

- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

- Processes guest check-outs.

- Posts and files all charges to guest, master, and city ledger accounts.

- Follows procedures for issuing and closing safe deposit boxes.

- Uses proper telephone etiquette.

- Uses proper mail, package, and message handling procedures.

- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

- Attends department meetings.

- Coordinates guestroom maintenance work with the engineering and maintenance division.

- Reports any unusual occurrences or request to the manager or assistant manager

- Knows all safety and emergency procedures. Is aware of accident prevention policies.

- Maintains the cleanliness and neatness of the front desk area.

Job Type: Part-time

Pay: $11.50 - $12.50 per hour

Benefits:
* Employee discount
* Paid time off
* Referral program
Schedule:
* 8 hour shift
* Weekend availability

Work Location: One location%58047475%

Keywords: Econo Lodge at Naval Station Norfolk, Norfolk , Part Time Hotel Front Desk, Other , Norfolk, Virginia

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