Client Support Specialist I - Bilingual (English/Spanish)
Posted on: November 22, 2022
ADP is hiring a **Technical Support Analyst.**
+ _Are you ready to join a company offering career advancement
opportunities throughout your career journey?_
+ _Do you want to join a company with award-winning training and
world-class service guidelines to help you achieve success, growth,
and continued learning?_
+ _Are you looking for an inclusive environment with a culture of
collaboration and belonging?_
If so, this may be an opportunity for you. Read on and decide for
As a Technical Support Analyst, you will provide on-the-spot
technical support for ADP products and help clients with product
hardware, software, and operating system issues via phone or remote
access. You'll also support product upgrades, maintenance, and
To thrive in this role, you must be comfortable working in a
metrics-driven call center environment as part of a structured day.
You have a way with clients that builds rapport, establishes trust,
and shines with professionalism. Over the phone and in writing,
your communication style is clear and easy for our clients to
understand and take action on. As a result, your client
satisfaction scores make you proud. Pace should not scare you. We
also have a healthy dose of fun. Not only can you find a career
here but friendships that last in a company that values
**A little about ADP:** We are a global leader in human resources
technology, offering the latest AI and machine learning-enhanced
payroll, tax, human resources, benefits, and much more. We believe
our people?make all the difference in cultivating an inclusive,
down-to-earth culture that welcomes ideas, encourages innovation,
and values belonging. We've received recognition as a global Best
Places to Work and a recipient of many prestigious awards for
diversity, equity, and inclusion, including a DiversityInc - Top 50
Company, Best CEO and company for women, LGBTQ+, multicultural
talent, and more. As part of our deep DEI commitment, our CEO has
joined the **_OneTen_** coalition to create one million jobs for
Black Americans within ten years. Learn more about DEI at ADP on
our YouTube channel: http://adp.careers/DEI\_Videos
Ready to #MakeYourMark? _?_ **Apply now!**
**To learn more about Client Services at ADP** , watch here:
**WHAT YOU'LL DO:** _Responsibilities_
**What you can expect on a typical day:**
**Assist Clients** with technical support, product upgrades,
maintenance, diagnostics, and more -- providing unmatched service
that allows our technologies to deliver and exceed client
expectations. You will effectively troubleshoot, replicate, and
develop creative solutions for client challenges, escalating to
second-level support if needed.
**Serve as the Subject Matter Expert** for industry-standard
technology, such as browser web support, user access issues,
website customization, etc., while continuing to stay up-to-date on
emerging technology and trends and remaining proficient on
networks, operating systems, hardware, software, databases,
browsers, and related products.
**Be the liaison** between Implementation, Client Services,
Management, and Corporate Support to ensure high impact challenges
are resolved in a timely and satisfactory manner.
**TO SUCCEED IN THIS ROLE** **:** _Required Qualifications_
+ 1+ years of Customer Service experience
**BONUS POINTS FOR THESE:** _Preferred Qualifications_
+ Microsoft Certified Professional (MCP)?or equivalent
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Be yourself** in a culture that values equity, inclusion, and
belonging and creates a safe space for diverse perspectives and
+ **Belong** by joining one of nine Business Resource Groups to
connect globally with networks and allies who share common
interests and experiences.
+ **Grow your career** in an agile, fast-paced environment with
plenty of opportunities to progress.
+ **Continuously learn** through ongoing training, development, and
+ **Be your healthiest.** Best-in-class benefits start on Day 1
because healthy associates are happy ones.
+ **Focus on your mental health and well-being.** We're here to
provide exceptional service to our clients, and none of that
happens without each of us taking care of ourselves and being there
for one another.
+ **Join a company committed to giving back** and?generating a
lasting, positive impact **?** upon the communities in which we
work and live.?
+ **Get paid to pay it forward.** Company-paid time off for
volunteering for causes you care about.
What are you waiting for? **Apply today!**
**Explore our COVID-19 page** **https://jobs.adp.com/covid19/**
**to understand how ADP is approaching safety, travel, the hiring
interview process, and more.**
**Diversity, Equity, Inclusion & Equal Employment Opportunity at
ADP:** ADP affirms that inequality is detrimental to our
associates, our clients, and the communities we serve. Our goal is
to impact lasting change through our actions. Together, we unite
for equality and equity. ADP is committed to equal employment
opportunities regardless of any protected characteristic, including
race, color, genetic information, creed, national origin, religion,
sex, affectional or sexual orientation, gender identity or
expression, lawful alien status, ancestry, age, marital status, or
protected veteran status and will not discriminate against anyone
on the basis of a disability. We support an inclusive workplace
where associates excel based on personal merit, qualifications,
experience, ability, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting
business with the highest ethical standards and full compliance
with all applicable laws. We also expect our people to uphold our
values with the highest level of integrity and behave in a manner
that fosters an honest and respectful workplace. Click
https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture
and our full set of values.
Keywords: ADP, Norfolk , Client Support Specialist I - Bilingual (English/Spanish), Other , Norfolk, Virginia
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