ID Card Specialist (PA III), Navy ICA
Company: Magellan Health Services
Posted on: September 22, 2022
Serves as Lead ID card specialist and may operate as an
autonomous service provider at a single-person site or as a Team
Leader for sites with multiple ID card specialists. Provides
professional military personnel support services to the U.S. Navys
Identification Card Administration (ICA) program at Navy
installations designated as Defense Enrollment Eligibility
Reporting System (DEERS) and Real-time Automated Personnel
Identification System (RAPIDS) sites.
- Serves as ID Card/Common Access Card (CAC) customer service
specialist trained and certified by the Defense Manpower Data
- Delivers ID Card services to all personnel assigned to support
customer commands, other military service personnel, retirees and
their dependents, and contractors verified through the Trusted
Associate Sponsorship System (TASS).
- Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal
and ensures inputted data for accuracy and correctness. Verifies
the identity and eligibility of authorized DoD beneficiaries,
issues DoD Identification Cards and performs DEERS updates in
accordance with DoD regulations and AFI 36-3026.
- Issues and strictly controls Armed Forces identification and
privilege cards for all eligible personnel, (i.e., active duty
military, retired military, 100% Disabled American Veteran (DAV)
and respective dependents and verified contractors.
- Operates and maintains RAPIDS workstations, processes CACs,
assists customers with questions concerning identification card
eligibility, application requirements and DEERS, and answers
- Accomplishes DEERS enrollment and updates for all eligible
beneficiaries, reconciles erroneous DEERS information, performs PIN
resets, verifying and updating PKI certificates, and provides other
ICA services as necessary.
- May also be certified by DMDC as Site Security Manager (SSM)
with responsibility for the safekeeping, storing, and
accountability of the CAC and related consumable materials.
- Maintains RAPIDS equipment within the physical parameters and
configurations established at the time of installation. Performs
User Maintenance on RAPIDS equipment.Other Job Requirements
ResponsibilitiesHigh School diploma or equivalent.1+ years
experience in a Customer Service environment.HR background in one
of the following disciplines: Military Pay, Military Personnel,
Travel Claims or Navy Transportation. Substitutions for HR
background can be from similar experience gained in either the
private sector or other Federal Agency.Proficient in both oral and
written communication to communicate effectively and explain
complex actions regarding military entitlements, allowances and
collections.Working knowledge of Microsoft Office Products, i.e.
Word, Excel, Power Point.Working knowledge of standard office
equipment such as computers, electric typewriters, copiers, fax
machines, scanners and other office automation systems.Must be U.S.
citizen and possess favorably adjudicated Tier 3 (NACLC) security
investigation.General Job Information TitleID Card Specialist (PA
III), Navy ICAGradeWDNICAPAIIIWork Experience - Required Customer
ServiceWork Experience - Preferred Education - Required GED, High
SchoolEducation - Preferred License and Certifications - Required
License and Certifications - Preferred This is a Service Contract
Act (SCA) covered position. The pay rate and health and welfare
allowance are specified in the applicable wage determination
agreement. Magellan Health, Inc. is proud to be an Equal
Opportunity Employer and a Tobacco-free workplace.
EOE/M/F/Vet/Disabled.Every employee must understand, comply with
and attest to the security responsibilities and security controls
unique to their position; and comply with all applicable legal,
regulatory, and contractual requirements and internal policies and
Keywords: Magellan Health Services, Norfolk , ID Card Specialist (PA III), Navy ICA, Other , Norfolk, Virginia
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