NorfolkRecruiter Since 2001
the smart solution for Norfolk jobs

Retail Customer Service Representative

Company: Hendrick Automotive Group
Location: Norfolk
Posted on: September 16, 2022

Job Description:

Rick Hendrick Chevrolet (Norfolk)Location: 6252 Virginia Beach Blvd, Norfolk, Virginia 23502Join the Hendrick Automotive Family! Voted #1 on Reputation.com!Take Advantage of Hendrick's Cutting Edge Benefits Package!

  • NO COST Health Insurance & Prescription Coverage
  • Starting Salary Guarantee
  • 401(k) Retirement with Company Match
  • Dental, Vision, Life Insurance
  • Paid Company and Manufacturer Training
  • Internal Career Advancement Opportunities
  • Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
  • Paid Time-Off up to 3 weeks Vacation
  • Holiday and Sick Pay
  • Employee Assistance Program
  • Employee Discounts
  • College Scholarship Program
  • We treat you like family and give you every opportunity to be the best you can be!---Work with one of the largest and most successful privately held automotive groups in the nation. We value our team members each and every day!Summary: Hendrick Sales Associates have a willingness to learn and thrive in a professional retail environment where their performance is rewarded. Day to day includes customer service, marketing and eCommerce sales, problem solving, teamwork, and fun!Essential Duties and Responsibilities include the following:
    • Meets dealership sales goals.
    • Greets customer and determines make, type, and quality of vehicle desired.
    • Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.
    • Suggests optional equipment for customer to purchase.
    • Computes and quotes sales price, including tax, trade-in allowance, and discount.
    • Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.
    • Arranges for delivery and registration of vehicle.
    • Researches availability of models and optional equipment.
    • Engages in business development.
    • Addresses customer concerns.
    • Maintains CSI at or above Company standards
    • Maintains an organized, clean and safe work area
    • Participates in required training
    • Records all hours worked accurately in company timekeeping system - - - -
    • Follows Safeguards rules and regulations.
    • Demonstrates the Company's Core Values
    • Complies with Company policies and procedures
    • Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
    • Other duties as assignedQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.Education/Experience:
      • Prior sales and/or customer facing experience desired.
      • College Degree, High School Diploma, or GED
      • Excellent customer service, interpersonal, and organizational skillsCertificates and Licenses:Valid Driver's LicenseComputer Skills:Intermediate knowledge of Microsoft Office products. - Intermediate ability to learn web applications for customer management.Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.Attendance Requirements:The position requires regular and predictable attendance. - Scheduled shifts may include evening hours, weekends, and holidays.Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.Environment Demands:Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos. - Ability to effectively present information in one-on-one and small group situations to customers and other employees.Math Ability:Ability to add, subtract, multiply and divide.Reasoning Ability:Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. -Core Values:To perform the job successfully, an individual should demonstrate the following Core Values:Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for WinningHendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. - The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. - This job description is subject to revision at the discretion of the company.#CBHendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit .

Keywords: Hendrick Automotive Group, Norfolk , Retail Customer Service Representative, Other , Norfolk, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Norfolk RSS job feeds