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Remote Process Expert II

Company: Anthem Inc.
Location: Norfolk
Posted on: August 1, 2022

Job Description:

Description SHIFT: Day JobSCHEDULE: Full-timeJob Title: Remote Process Expert II (Service Experience)Location: Remote/Work From Home Preferred locations: VA (Norfolk) - primary, IN, NC (Winston Salem), FL (Tampa), TX (Houston), NV (Las Vegas), OH (Mason)Business Hours: Monday-Friday - 8:00am-8:00pm local timeWorkingHours: Monday- Friday 8:00am-5:00pm EST (flexible) Some late nights and weekends may be required. Be part of an extraordinary teamWe are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?How you will make an impact:Supports GBD Service Experience by participating in project and process work.Primary duties may include, but are not limited to: Develops and leads project plans and communicates project statusProvides process and project supportReviews project requirements to develop Detailed-Level Business RequirementsFacilitates deep dive meetingsMay be assigned to lead smaller scale projectsResearches operations workflow problems and system irregularitiesIdentifies process gaps and recommend process improvement opportunitiesDevelops Go-Live support plansDevelops tests, presents process improvement solutions for new systems, new accounts and other operational improvementsQualifications Minimum Requirements:Requires a BA/BS and minimum of 5 years experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment and billing); or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities and Experiences:Ability to analyze workflows, processes, supporting systems and procedures and identifying improvements strongly preferred. Call Center knowledgeHealthcare knowledgeProcess Improvement knowledge/certificationAbility to easily adapt to change in the work environmentHigh level of organizational skills, time management, analysis, and attention to detailMust have strong written and oral communication skillsProcess-oriented thinkerKnowledge of Microsoft Office (notably Word, Excel, PowerPoint, and Visio)Project Management knowledgeIndependent, self-starterAbility to and comfortable with working from homeWe offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Anthem approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World's Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

Keywords: Anthem Inc., Norfolk , Remote Process Expert II, Other , Norfolk, Virginia

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