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Operations Intake Coordinator (Remote) - #00363A

Company: ODU Human Resources
Location: Norfolk
Posted on: January 15, 2022

Job Description:

The primary focus of this position is to support the Director of Student Support Services to maintain and monitor intake and advising processes and protocols within ODUOnline Operations. This position also collaborates with various Distance Learning and campus functional areas on maintaining resources and resource environments that inform processes and excellence in an operations environment built upon continuous improvement through observation and feedback.

Minimum Qualifications:

Considerable knowledge of the prospective student experience, the admissions process, course enrollment process. Working knowledge of effective customer service and problem resolution techniques. Working knowledge of PC-related software and information systems to include Microsoft Office products, customer relationship management (CRM) systems, instant messaging, e-mail, and web conferencing. Some knowledge of online advising process. Some knowledge of the different types of non-traditional students, their needs and expectations. Strong organizational, analytical and problem solving skills. Excellent communications and public relations skills both in written and oral formats. Demonstrated ability to work independently and to be self-directed in multi-office environment. Excellent computer skills with proficiency in customer relationship management systems, and student information systems. Demonstrated ability to independently coordinate higher education activities. Excellent ability to manage and prioritize multiple tasks simultaneously. Demonstrated ability to work in a team environment, collaborating with a variety of staff at various level, to accomplish individual goals and contribute to team goals. Considerable experience in higher education involving student services and academic coaching. Considerable experience working with a distributed staff in an organized and consistent manner. Considerable experience with distance learning/online learning. Some experience with student retention initiatives.

In accordance with Executive Directive #18 (https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttps-3A__nam11.safelinks.protection.outlook.com_-3Furl-3Dhttps-253A-252F-252Furldefense.proofpoint.com-252Fv2-252Furl-253Fu-253Dhttps-2D3A-5F-5Fnam11.safelinks.protection.outlook.com-5F-2D3Furl-2D3Dhttps-2D253A-2D252F-2D252Fwww.governor.virginia.gov-2D252Fmedia-2D252Fgovernorvirginiagov-2D252Fexecutive-2D2Dactions-2D252FED-2D2D18-2D2DEnsuring-2D2Da-2D2DSafe-2D2DWork-2D2DPlace.pdf-2D26data-2D3D04-2D257C01-2D257CAMcGrude-2D2540odu.edu-2D257C79d1975cac91453d528008d977a9eaa5-2D257C48bf86e811a24b8a8cb368d8be2227f3-2D257C0-2D257C0-2D257C637672394057483334-2D257CUnknown-2D257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0-2D253D-2D257C1000-2D26sdata-2D3DPRx04W-2D252F5QlsMxVBuPINCWlvncWZtbTQNEfNq4dN9cOQ-2D253D-2D26reserved-2D3D0-2526d-253DDwMFAg-2526c-253DUCja3IwhyjPGYeHcG7oIbg-2526r-253Dae9nhdcCGdeC4OHvhLZbzV8Dh6jCUtkT4ItW6NPo554-2526m-253DTGeQlzP-5F1qd-5FGa3snX4EjIgAB-5FJvugtllk-5FaKKfypWM-2526s-253DYVnC-5Ft2rLGgMDoQuEU-5FXU0177gZ4giFKk2NCEGKs2rg-2526e-253D-26data-3D04-257C01-257CAMcGrude-2540odu.edu-257C9d901ae59d324f93a9d708d977ad9729-257C48bf86e811a24b8a8cb368d8be2227f3-257C0-257C1-257C637672409729723438-257CUnknown-257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0-253D-257C3000-26sdata-3Dx74hspSs-252FokfxPCTK7ApaYV3g7q4oazKT1DAkaCfY1g-253D-26reserved-3D0%26d%3DDwMF_g%26c%3DUCja3IwhyjPGYeHcG7oIbg%26r%3Dae9nhdcCGdeC4OHvhLZbzV8Dh6jCUtkT4ItW6NPo554%26m%3DmtS8MdTGDP3PHh_jJEtPS51O8RYipgyQ7cx5oaNj0XI%26s%3DvI484SzAjcCal3FRwa-tNMvK5Goev_eY-9FNyAASJMo%26e%3D&data=04%7C01%7Cjoann.gibson%40virginiamedia.com%7Ce244db9692ee45e77b6208d9d50fff61%7Cf7da0482aed242fa80233b240fb6598d%7C0%7C0%7C637775088073603961%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=HkBu8npoj3uJ2%2BrsuvTXn%2FaYDblFA0WHc8GvOM3sQAU%3D&reserved=0) issued by Governor Ralph Northam effective September 1, 2021, all Old Dominion University employees who enter the workplace or work remotely must disclose their vaccine status to the designated university personnel. Employees who are not fully vaccinated or who refuse to disclose their current vaccine status, must undergo weekly COVID-19 testing and disclose weekly the results of those tests to designated university personnel.

To review the full position requirements and submit an application, please visit http (https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fjobs.odu.edu%2Fpostings%2F15047&data=04%7C01%7Cjoann.gibson%40virginiamedia.com%7Ce244db9692ee45e77b6208d9d50fff61%7Cf7da0482aed242fa80233b240fb6598d%7C0%7C0%7C637775088073603961%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Y6egpqTXxST%2Fzy72T0NJr298ZBS%2BNafAw3JWMeQWXls%3D&reserved=0) s ://jobs.odu.edu/postings/ 15047 and follow the online instructions.Old Dominion University is an equal opportunity, affirmative action institution. recblid c8solzn63iln3wij25gq5oz41o2rl0

Keywords: ODU Human Resources, Norfolk , Operations Intake Coordinator (Remote) - #00363A, Other , Norfolk, Virginia

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