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Collector Customer Service Rep 4 - Norfolk

Company: citigroup
Location: Norfolk
Posted on: January 11, 2022

Job Description:

b'The Customer Service Representative 4 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.nResponsibilities:n * Serve as first point of contact for all internal and external inquiries and requests for assistance with technical and general issues, including general navigation, password resetting, creating reports, troubleshoot report issues and other more complex issuesn * Identify, diagnose, and resolve client issues with a focus on First Call Resolutionn * Escalate issues as appropriate while also identifying and implementing process improvements to mitigate future client issuesn * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.n * Contact Corp/ DoD and GSA xc2xa0Individually Billed and Corporate Billed Account card membersn * Use negotiation techniques to resolve delinquency on accounts 31+ days past duen * Provide cardholders with account status updatesn * Provide assistance to Agency Program Administrators and Program Administratorsn * Processing of standard transactions and use of discretion in dealing with clients to effectively deliver quality service standardsn * Work independently and efficiently to achieve high levels of productivityn * Able to achieve unit standard goalsn * Trouble shoot online access issues and reset passwordsn * Review documented policies/procedures as neededn * Communicate with management regarding irregularities or errors in account handlingn * Perform other duties as assignednQualifications:n * Prior collections experiencexc2xa0 (1-3 years of relevant experience)n * Must have strong attention to detail and ability to work well independentlyn * Excellent communication , analytical, and negotiation skills.xc2xa0n * Extensive customer service phone experience desiredn * Flexibility and positive attituden * Technical experience preferredn * Proficient in Microsoft Officen * Proven troubleshooting and critical thinking skillsn * Demonstrated ability to understand client service needsn * Consistently demonstrate clear and concise written and verbal communicationnEducation:n * High school diploma or equivalentnThe schedule for this position is Monday-Friday from 12:30PM-9:00PM.n-------------------------------------------------nJob Family Group:nCustomer Servicen-------------------------------------------------nJob Family:nInstitutional Customer Servicen------------------------------------------------------nTime Type:n------------------------------------------------------nCiti is an equal opportunity and affirmative action employer.nQualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.nCitigroup Inc. and its subsidiaries ("Citixe2x80x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi [https://www.citigroup.com/citi/accessibility/application-accessibility.htm].nView the "EEO is the Law [https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf]" poster. View the EEO is the Law Supplement [https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf].nView the EEO Policy Statement [http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf].nView the Pay Transparency Posting [https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf]n-----------------------------nEffective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.'

Keywords: citigroup, Norfolk , Collector Customer Service Rep 4 - Norfolk, Other , Norfolk, Virginia

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