Residential Customer Experience Specialist 1 - Norfolk

Company: Local Staffing
Location: Norfolk
Posted on: November 18, 2021

Job Description:

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our fiberhoods. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and work-life balance is an everyday practice. Are you on the search for a new career, something fast-paced, light-hearted and fun? Then like our Internet, ALLO Communications has a new GIG for you. We are looking for the kind of people who truly care, who work hard, and who are willing to step up for our customers and our fiber family. Variety is the spice of life on this team, so be ready to learn all of the ins and outs of ALLO, assume customer facing duties on and off the phones, and take on projects as needed. Summary: 1. Process incoming orders for new installation, including provisioning service, scheduling with the customer and completing the billing for services rendered. 2. Complete change of service requests (open service orders and make changes to accounts). 3. Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues. 4. Receive calls and written inquiries from potential or existing customers and respond to any questions or concerns. We want people-focused people who arent shy about having a real conversation. 5. Provide an excellent customer experience EDUCATION: High school diploma or equivalent EXPERIENCE: 1 Year(s) of previous customer service experience, preferably over the phone. Character is just as important. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES: 1. Well-spoken communicator, who can confidently give solutions by phone, email or live chat. Fluent in Spanish (Written and Verbal) 2. Problem solver, you are able to see through the eyes of another and help them feel assured they are in good hands. 3. Ability to learn and grasp new concepts and work through problems in a logical manner. General trouble shooting ability preferred. 4. Ability to be self-directed, multitask and the ability to handle confidential information. We Offer: 1. Extensive training. We will make sure that you have the knowledge and tools to handle your first customer interaction. So to ensure the customer has the best experience possible. 2. Employee incentives like free ALLO swag and discounts on our services. 3. Fun Team Environment, where you will feel comfortable with those you work with right away. Teamwork truly makes the dream work. 4. Growth within the company. We set you up for success to move up in your department or explore openings in other departments. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK [http://nelnetinc.com/careers/benefits/]. Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruitingnelnet.net [corporaterecruitingnelnet.net]. Nelnet is a Drug Free and Tobacco Free Workplace.

Keywords: Local Staffing, Norfolk , Residential Customer Experience Specialist 1 - Norfolk, Other , Norfolk, Virginia