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Incident Response Specialist

Company: CMA CGM
Location: Norfolk
Posted on: November 18, 2021

Job Description:

CMA CGM Group, founded by Jacques R. Saad--, is a leading worldwide shipping & logistics group. Now headed by Rodolphe Saad--, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations. Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in its headquarters in Marseilles.
The Incident Response "IR" Specialist takes the lead in responding and handling incidents for CMA CGM, APL, and other North American Group entities. The IR Specialist is the main point of contact and administrator of response to incidents related to cargo and bodily injury.

Respond, direct, and lead the response to incidents for APL, CMA CGM, and other North American Group entities.
Identify key players and tasks required to resolve the issue.
Drives the actions and work collaboratively with all internal departments to ensure incident has been properly handles. Appoint surveyor(s) if needed.
Assign, review, monitor and proactively follow up with resolution owners (internal and external) and ensure complete and timely issue resolution.
Manage the salvage of Group abandoned cargo in the U.S. Direct internal departments in the proper completion of their Idle Process prior to salvaging goods.
Maintain relationships with salvage companies. Coordinate with internal departments to expedite actions needed for sale/disposal and return of Group equipment.
Ensure all expenses are invoiced to the shipper or consignee, ensuring recovery of losses to the company.
Identify and communicate operational process deficiencies and proposed process solutions to leadership. Develop and implement preventive measures and actions to minimize future incidents and company exposure in coordination with Management. Suggest changes in policies and procedures.
Manage and organize all electronic records of incidents in Outlook, SharePoint, and company drives. Enter each incident in internal claims system (RECOURS) allowing record keeping and reporting for Management
Skill Sets:

Demonstrated ability to work under pressure and convey a sense of urgency
Possess a high level of analytical, problem solving, planning and time management skills
Resolves conflicts in a positive manner
Excellent written and verbal communication skills. Can efficiently communicate with other departments and upper management
Ability to multi-task and prioritize
High attention to detail
Customer service skills
Active listening
Ability to multitask Ability to work independently
Ability to work as a team member


High School Diploma/GED required
Associates Degree preferred
4-6 years of general experience
4-6 years of industry experience

CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.PI153934104

Keywords: CMA CGM, Norfolk , Incident Response Specialist, Other , Norfolk, Virginia

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