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Front Desk Supervisor

Company: HARMONY HOSPITALITY INC
Location: Norfolk
Posted on: November 16, 2021

Job Description:

Job Details

Job Location
Doubletree Norfolk Airport, Norfolk, VA 23502 - Norfolk, VA

Description

SUMMARY

The Front Office Supervisor is responsible for:

  • Supervises all front office personnel and the hotel's Front Office activities in the absence of the Front Office manger.
  • Maintains operating and administrative efficiencies in daily processes, avoiding distractions for upper management during project oriented periods.

    JOB RESPONSIBILITIES

    The Front Office Supervisor's primary responsibilities will include:
    • Assumes Front Office Manager responsibilities in their absence.
    • Reviews Front Desk Shift Log for any entries and takes appropriate action to resolve issues.
    • Assist in working as a guest service agent on a needed basis.
    • Supervises the taking of a thirty minute lunch break of an employee working eight hour shift.
    • Completes previous day's bank deposit.
    • Reviews prior days audit pack for accuracy.
    • Prepares a Weekly walk-in Analysis Report on a weekly basis.
    • Completes petty cash on a weekly basis.
    • Handles any guest concerns.
    • Ensures that all marquee' scripts are provided once a month for review by the Front Office Manager and Director of Operations.
    • Complete daily payroll.
    • Review the access and excel reports daily for accuracy.
    • Maintain goals set to meet and not exceed budget.
    • Ensure that all areas are neat and organized.

      Qualifications

Keywords: HARMONY HOSPITALITY INC, Norfolk , Front Desk Supervisor, Other , Norfolk, Virginia

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