HR Solutions Specialist I
Posted on: October 12, 2021
At ADP we are driven by your success. We engage your
unique talents and perspectives. We welcome your ideas on how to do
things differently and better. In your efforts to achieve, learn
and grow, we support you all the way. If success motivates you, you
belong at ADP.
strive for every interaction to be driven by our
CORE values: Insightful Expertise,
Integrity is Everything, Service Excellence, Inspiring Innovation,
Each Person Counts, Results-Driven, & Social
HR Solution Specialist provides Comprehensive HR Clients with
support on WFN Technology and HR Best Practices/Compliance related
items in alignment with the client's HR initiatives:
Facing with Assigned Comp HR Client Base, WFN HR Technology
Support, HR Best Practice and Compliance
Expertise, Special Client Projects, Partners with
internal Specialists for Talent, Documentation, etc.
support, Highly Proactive Outbound Contact, Consultative
HR Support and Best Practices, Typically will focus on smaller
and/or less complex clients.
as primary point of contact for assigned Comprehensive HR
incoming calls and Service Request Tickets from assigned clients as
it relates to WFN HR Technology and Best Practice/Consulting
proactive support by initiating regular occurring outbound
communication. Proactively works to identify problems and offer
solutions to improve the internal operation and administration of
HR administration and policies.
WFN Technology support as it related to HR
consultative HR support, guidance, direction and advice about the
application or interpretation of human resources and labor
policies, practices and procedures within the scope of our
internal and external resources and tools to conduct necessary
research and follow-up to resolve client's technological and best
with assigned RM, PR and Benefits Solution Specialists (as
applicable) and be knowledgeable of 3rd party vendor/products that
provide services to Comprehensive Services clients in order to
provide troubleshooting support and a seamless client
closely with Specialty Services teams (Talent, Documentation
Specialists, etc.) to provide additional consulting and support for
supplemental client needs.
client with special HR related projects.
upgrade knowledge and skill base relating to HR programs including
compliance, standard operating procedures, administrative practices
and process, WFN product and other products as applicable to
increase proficiency in a support capacity. May champion and/or
assist in assessing regulatory changes and process impact, process
improvement, WFN product or other service application rollouts, and
service training. Acts as a Liaison between the service center,
relationship manager, and the client to explain HR related
extended hours during peak seasons. May work 5 - 10 hours of OT 6 -
8 weeks of the year.
Education: Bachelor's Degree
Experience: 2+ years
Keywords: ADP, Norfolk , HR Solutions Specialist I, Other , Norfolk, Virginia
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