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Payroll Support Spec II - ASO-1C496J

Company: ADP
Location: Norfolk
Posted on: October 5, 2021

Job Description:

Provides assistance in resolving client issues by being the technical authority, takes ownership of issues as necessary, provides TotalService to Resource associates and clients, "breaks the chain" when situations are not being handled appropriately, assists in making the Implementation and Payroll Service Teams as self-sufficient as possible, instills IS/PSR confidence, encourages IS/PSR resource utilization, and drives IS/PSR development.
 
Provide support and technical assistance to ADP Resource associates via phone, CRM, email or in person, regarding the resolution of product and client problems. Assist and train Resource associates to investigate, analyze and resolve problems. Utilize extensive product/process experience to identify issues, troubleshoot client problems and assist with resolution.
 
Investigate, analyze and resolve problems on a timely basis. Respond to complex client issues and escalations to ensure that the support rendered meets or exceeds clients needs and provides client satisfaction. Resolve SWAT cases.
 
Coordinate communication with other ADP Business Units to expedite responses to critical client situations. Escalate cases to Corporate Payroll Support, as appropriate.
 
Maintain comprehensive knowledge of regional operation systems and procedures by participating in regional project teams and product committees. Serve as liaison with Regional Business Analysts, Division Staff, Corporate Support, and/or third parties. Monitor and report on the status of assigned projects including identifying actual or potential issues which may impact final results or delay deliverables. Analyze the affect of new or revised procedures and products on regional operations.
 
 

Keywords: ADP, Norfolk , Payroll Support Spec II - ASO-1C496J, Other , Norfolk, Virginia

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