Resource Mgmt Specialist
Posted on: September 14, 2021
ADP is hiring a
Resource Management Specialist. In this position you will work within the
Implementation Centers and across Centers, as needed, to ensure
timely, efficient processing and tracking of all sales orders
utilizing Resource Management Smart Standards processes and tools
to ensure timely, efficient and accurate processing of all sales
orders. Accountable for ensuring all sales orders are processed
timely and accurately. In addition to the duties above, Resource
Mgmt Specialists are responsible for assigning all implementation
resources (all roles and all products) and ensuring equitable
At ADP we are driven by your success. We engage
your unique talents and perspectives. We welcome your ideas on how
to do things differently and better. In your efforts to achieve,
learn and grow, we support you all the way. If success motivates
you, you belong at ADP.
We strive for every interaction to be driven by our
CORE values: Insightful Expertise,
Integrity is Everything, Service Excellence, Inspiring Innovation,
Each Person Counts, Results-Driven, & Social
- Responsible for understanding
and verifying the requirements for a complete sales order
including, but not limited to required forms, pricing, discounts,
promotions, signatures, deposit requirements, and
- Understands all ADP products
and appropriate handling of sales orders, including those not set
up locally. Verifies compatible product features / hardware to
ensure only compatible products and features have been sold to
- Routes orders to other
- Utilizing the appropriate tool
(eStart National Capacity Management module) assigns orders to all
Implementation associates (entire project team) across all product
lines within the published assignment guidelines.
- Places orders on hold, when
appropriate, and effectively communicates with sales associates
across business units to bring sales orders into compliance
regarding missing documentation, inconsistencies in pricing or
non-adherence to discount policy.
- Monitors on hold orders to
ensure timely and efficient processing.
- Provides internal business
partners(sales) and Resource Management with status of on hold
- Accurately enters sales order
information into eStart or other tools, in accordance with
published timelines, procedures and policies. Scans and attaches
documents into the tools as needed.
- Performs administrative duties
relative to sales order processing including creation and
production of reports
- Uses effective verbal and
written communication skills to correspond with internal business
- Adheres to established service
levels and escalates sales order issues as appropriate.
- Remains current on all eStart
and other tool updates and enhancements, as well as knowledge of
policies and procedures.
- Recommends process and / or
tools enhancements based on observations and personal
- Initiates Welcome Calls to
Executive level contacts per backlog policy and utilizes the
appropriate tools to track and manage Welcome Call
- Attends and participates in
training on sales order processes and procedures; keeps up to date
on all new product rollouts and existing offerings that affect
sales order processing.
- Continues to update knowledge
through available resources to ensure familiarity on sales order
- Applies knowledge of the sales
order processing procedures to support the accurate and efficient
processing of sales orders.
- Ensures accuracy of complete
order requirements and pricing verification.
- Provides appropriate
documentation and information to sales to resolve issues with on
- Uses effective verbal and
written communication skills to correspond with internal
- Accurate and timely processing
of sales orders including reviewing orders for complete order
requirements and verifying pricing.
- Understands and is able to
identify product and / or feature disparities to minimize
- Monitors, tracks, reports on
and resolves "on hold" sales orders to ensure timely follow up and
- Communicates with Sales and
other internal business partners.
- Follows Smart Standards for
sales order processing and adheres to published
- Service Level
- Communicates effectively with
clients, the Implementation Team and all other departments /
business partners to clarify needs, identify potential issues and
come to resolution.
- Actively seeks opportunities
to learn more about primary function, products and
- May work on special projects
or other duties as assigned.
- 1-2 years experience in a
highly dynamic and collaborative sales, implementation or service
environment (at ADP preferred).
- High School Diploma required;
or equivalent in education and experience.
Keywords: ADP, Norfolk , Resource Mgmt Specialist, Other , Norfolk, Virginia
Didn't find what you're looking for? Search again!