Customer Service Representative – Luxury Retail (Remote)

Company: vipdeskconnect
Location: Norfolk
Posted on: September 12, 2021

Job Description:

Description

The Seasonal Customer Service Representative – Luxury Retail provides elevated customer service for customers via all communications channels (phone, email, and chat). Dedicated to an exclusive global luxury retail brand, the Seasonal Customer Service Representative assists with all aspects of customer service and order placement. The Seasonal Customer Service Representative assists customers in a courteous and professional manner that supports brand standards providing world-class customer service.

This is a Seasonal Remote/Work From Home position and a direct hire position with a client. We are assisting our client recruit for these full-time remote positions. 

What You’ll Do

• Convey energy, excitement, authenticity, and a deep appreciation for the luxury retail brand
• Share enthusiasm for the brand and products
• Utilize proactive and intuitive techniques to increase customer experience by providing suggestions for products
• Retain deep knowledge of products with the ability to convey features and benefits
• Thrive in an environment with high performance standards
• Communicate with clients and exhibit empathy
• Apply high-quality customer service guidelines and policies
• Ability to exercise independent judgment and discretion
• Embrace the commitment to customer service and nourish brand loyalty

Requirements

• High school diploma or equivalent, some college preferred
• 3+ years of Customer Service experience
• Contact Center experience
• Superior verbal and written communication skills
• Excellent listening skills with the ability to demonstrate understanding of the customer’s needs
• Strong problem solving
• Patience and empathy
• Positive attitude with a customer-service orientation
• Detail oriented with a focus on quality and accuracy, ability to multitask
• Strong sense of urgency and commitment to excellence
• Able to use effective and probing questioning and listening techniques to identify customer needs
• Curious, confident, and driven to find solutions to customer issues
• Able to learn and work independently and exhibit ownership as well as in a team environment
• Savviness and experience with Microsoft products and cloud technology is essential to use multiple systems

Preferred Qualifications

• Experience with e-commerce retail
• Experience with luxury brands
• Genuine passion for fashion and luxury goods
• Experience providing live chat customer support

VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Keywords: vipdeskconnect, Norfolk , Customer Service Representative – Luxury Retail (Remote), Other , Norfolk, Virginia