Enterprise Operations Manager (3rd shift)
Posted on: July 20, 2021
Leidos is seeking an Enterprise Operations Manager (EOM) to
support efforts for the NMCI/SMIT program to perform network
engineering support for a broad range of programs including
planning, designing, and evaluating various components of the
Navy’s NMCI network. Under the Service Management, Integration, and
Transport portion of the SMIT program, the Leidos team will deliver
the core backbone of the Navy-Marine Corps Intranet, including
cybersecurity services, network operations, service desk, and data
transport. Ultimately, Leidos will support the Navy in unifying its
shore-based networks and data management to improve capability and
service while also saving significant dollars by focusing efforts
under one enterprise network.
Responsible for Managing teams that are responsible for
monitoring and reporting on incidents and events impacting the
infrastructure and network. This includes directing staff on
appropriate actions; working with teams in a matrix organization
and communicating directly with customers where applicable. Also be
able to respond appropriately to alerts and events and from triage
through resolution, including escalations, where appropriate.
Document daily shift activities in appropriate reporting and
ticketing tools and ensure proper pass down of any outstanding
issues. Provide incident notification to Government
Build a team of high-quality employees, managing, mentoring,
educating, and motivating them.
Delegate tasks to the team, showing confidence in their
abilities and allowing people to grow.
Build relationships with other internal teams and customers.
Work with other EOMs and their teams to ensure a smooth
transition from one watch to the next.
Multitask constantly--handling numerous interruptions and
situations, communicating, delegating, double-checking, reacting
swiftly to possible outage scenarios, and making decisions and
reviewing them later to realize continual improvement.
Manage the actions of three Network Operations Centers (NOCs),
located across the United States.
Manage communication to customers and internal executives about
incidents and outages as they occur, along with periodic follow-up
reports and notifications of resolution.
Manage security-related events, network vulnerabilities,
suspicious activities, malicious attacks, and anti-virus
Schedule and conduct meetings prior to, and during, emergencies
and disasters. The scope of this activity covers employee
accountability and safety as well as IT services and failovers from
one NOC or server farm to another.
Ensure thorough documentation of incidents and outages so the
Problem Management team can effectively research root cause to
Be familiar with the approved projects implementation of ITIL
processes. Directly execute the Event Management, Incident
Management, and Continuous Improvement processes.
Manage IT services to meet requirements within specified cost
constraints by developing standards and recommending efficiency
Create and distribute daily reports that describe performance
and areas for improvement.
Interact with user based operations personnel to facilitate good
communication, understanding of customer perceptions, and proposing
Requires BS degree and 8-12 years of prior relevant experience
or Masters with 6-10 years experience
Requires an Active Top Secret Clearance
Managed technical staff in an Enterprise Organization
Knowledgeable on tools used in an Enterprise organization that
aids in Event Management; Incident Management and performance
Worked in a DOD environment and understands customer
8570 Compliant meeting the IAT level certification
Familiarity with ITIL best practices (ITIL Foundations)
Experience in a data center environment
Hands-on Experience in working with DoD networks, including NIPR
Willing to perform shift work
BS degree (or equivalent) in Cybersecurity, Information
Security, IT, EE, Network Engineering, Computer Science, or related
field is a plus
Prior military experience a plus; USMC or USN IT experience
Experience working with networking technologies and data
Exceptional communication abilities, both verbal and written,
including long-form business writing on complex topics
An entrepreneurial spirit with the ability to drive innovation
independently; have a passion to improve at every opportunity
Ability to define program goals and roadmaps based on customer
needs and strategic direction, and ensure that committed projects
are delivered on schedule by the relevant team members
Ability to work in a matrix organization with other teams to
resolve issues and communicate status effectively to peers,
subordinates and program leadership.
Motivated self-starter with strong written and verbal
communication skills, and the ability to create complex technical
reports on analytic findings
External Referral Bonus:
External Referral Bonus $:
Potential for Telework:
Clearance Level Required:
Scheduled Weekly Hours:
12 Hour Shift Pattern
Network Administration and Ops
Keywords: Leidos, Norfolk , Enterprise Operations Manager (3rd shift), Other , Norfolk, Virginia
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