Critical Situation Manager (Shift 4)
Posted on: July 18, 2021
Leidos is seeking a Critical Situation Manager (CSM) to support
efforts for the NMCI/SMIT program to perform network engineering
support for a broad range of programs including planning,
designing, and evaluating various components of the Navy’s NMCI
network. Under the Service Management, Integration, and Transport
portion of the SMIT program, the Leidos team will deliver the core
backbone of the Navy-Marine Corps Intranet, including cybersecurity
services, network operations, service desk, and data transport.
Ultimately, Leidos will support the Navy in unifying its
shore-based networks and data management to improve capability and
service while also saving significant dollars by focusing efforts
under one enterprise network.
Responsible for Managing critical situations that are impacting
the enterprise. Responsible for taking the initiative to drive
resolution for critical issues under the purview the 24/7 Watch.
The CSM is charged with managing technical bridges, maintaining a
high awareness of issues as they develop, escalating to leadership
as needed, provide coverage on the 24/7 in the event the EOM is
unavailable, and other related duties as required. The CSM also
provides mentorship to junior members, and helps ensure team
compliance with administrative tasks and policies, and other tasks
as assigned. Provides feedback to EOM and upper leadership on new
monitoring policies needed for Infrastructure or network to aid in
ITSM processes. Also provides feedback to Tier 2/3 support on
Standard Operating procedures requiring updates and/or
Be part of a team of high-quality employees, managing,
mentoring, educating, and motivating them.
Delegate tasks to the team when needed, showing confidence in
their abilities and allowing people to grow.
Build relationships with other internal teams and customers.
Works independently and provides oversight to process and
Work with other CSMs and their teams to ensure a smooth
transition from one watch to the next.
Multitask constantly--handling numerous interruptions and
situations, communicating, delegating, double-checking, reacting
swiftly to possible outage scenarios, and making decisions and
reviewing them later to realize continual improvement.
Manage the actions of three Network Operations Centers (NOCs),
located across the United States.
Manage communication to customers and internal executives about
incidents and outages as they occur, along with periodic follow-up
reports and notifications of resolution.
Manage security-related events, network vulnerabilities,
suspicious activities, malicious attacks, and anti-virus
Schedule and conduct meetings prior to, and during, emergencies
and disasters. The scope of this activity covers employee
accountability and safety as well as IT services and failovers from
one NOC or server farm to another.
Ensure thorough documentation of incidents and outages so the
Problem Management team can effectively research root cause to
Be familiar with Tools and applications implemented on the
network to aid in incident resolution.
Be familiar with SLA/SLR’s to aid the team in accomplishing the
Be familiar with the approved projects implementation of ITIL
processes. Directly execute the Event Management, Incident
Management, and Continuous Improvement processes.
Manage IT services to meet requirements within specified cost
constraints by developing standards and recommending efficiency
Create and distribute daily reports that describe performance
and areas for improvement.
Interact with user based operations personnel to facilitate good
communication, understanding of customer perceptions, and proposing
BS degree (or equivalent) in Cybersecurity, Information
Security, IT, EE, Network Engineering, Computer Science, or related
2-4 years of prior relevant experience or Masters with less than
2 years of prior relevant experience.
Additional years of experience may be substituted in lieu of a
Knowledgeable on tools used in an Enterprise organization that
aids in Event Management; Incident Management and performance
Worked in a DOD environment and understands customer
8570 Compliant meeting the IAT level certification
Familiarity with ITIL best practices (ITIL Foundations)
Experience in a data center environment
Performs well under pressure and ability to calm end users
Hands-on Experience in working with DoD networks, including NIPR
Willing to perform shift work
6 AM – 6 PM ET
- Shift 4: Thurs - Sat and every other Wed
Prior military experience a plus; USMC or USN IT experience
Experience working with networking technologies and data
Exceptional communication abilities, both verbal and written,
including long-form business writing on complex topics
An entrepreneurial spirit with the ability to drive innovation
independently; have a passion to improve at every opportunity
Ability to define program goals and roadmaps based on customer
needs and strategic direction, and ensure that committed projects
are delivered on schedule by the relevant team members
Ability to work in a matrix organization with other teams to
resolve issues and communicate status effectively to peers,
subordinates and program leadership
Motivated self-starter with strong written and verbal
communication skills, and the ability to create complex technical
reports on analytic findings
External Referral Bonus:
External Referral Bonus $:
Potential for Telework:
Clearance Level Required:
Scheduled Weekly Hours:
Network Administration and Ops
Keywords: Leidos, Norfolk , Critical Situation Manager (Shift 4), Other , Norfolk, Virginia
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